ou can now control exactly which attributes Zonka Feedback sends to your connected integrations, and set it separately for each survey.

Open any integration from your survey’s Integrations tab and click Attributes to Sync. Toggle each type on or off:

• Contact Attributes — email, mobile, name and other contact information
• Response Attributes — location, agent and other response details
• Hidden Variables — values passed when the survey is sent
• Integration Attributes — data from connected integrations such as Salesforce, Shopify and Zendesk
• Sentiment Analysis — new

Sentiment Analysis is new in this release. AI-detected sentiment, intent, urgency and emotion now sync with the response, so the ticket your agent opens carries the read on the feedback and not just the feedback itself.

Your selection applies to that survey and that integration, across ticket creation, notifications and full response sync. Set it once per survey, or vary it — a detailed ticket in your helpdesk and a lighter notification in Slack.

All five types are on by default.
Learn more about Attributes to Sync