Resly Direct+, our new booking engine is now live and can be implemented at your property! We have kept the things you love from our current one, like our promotional messaging and added a bunch of new features. Resly Direct+ remains commission free and provides a clean and modern booking experience for your guests. 

• Our direct booking banner helps highlight the importance of booking direct. 

• Clear cancellation policies help to avoid guest confusion. 

• Room content displayed in an easy to digest format.

• Guests can see a per night price breakdown.

• Add announcements/alerts on the checkout page.

• Upsell extras and add ons during checkout.

• Activate Refundable Bookings and give your guests the option to upgrade the cancelation policy. Please email support@resly.com.au to activate this. 

• Promotion management is now handled in Resly. Includes increased usability for promo codes. 

We have mirrored most of your current set up into Resly Direct+. Access Resly Direct+ from the right hand side menu in Resly. Have a look at your set up and email support@resly.com.au with any questions. Click the orange Resly Direct button to see your live Resly Direct+ booking engine. 

How to add Resly Direct+ to your website? All Resly managed websites will have the new booking engine pushed live COB Monday. If you are not using a Resly Website, you will need to contact your web developer to get the Resly link updated. Instructions can be found here. 

Of course we welcome feedback both positive and constructive, feature ideas are also encouraged. Please email them to support@resly.com.au..

Cheers Sam

What is a group reservation?

Resly treats all reservations with the same agent reference as a group reservation. 

You can edit the agent reference by clicking the Agent on the left pane of the reservation detail page.

You will see a "Group Booking" tag if there are other reservations with the same agent reference. Click this tag and it will show you all the reservations in this group.

Create payment for group reservations

You can pay the group reservation by clicking into the group booking tag and then click "Add Receipt" on the top right.

Create a group invoice

You can create a group invoice by clicking into the group booking tag and then click "Add Invoice" on the top right.

Multiple new search fields in Resly. 

Tenancy list (search by tenant name, room name)

Finance accounts list (search by name, mobile, email)

Settings - rooms - (search by room name, room type name)

Settings - room types (search by room type name)

New Filter - Settings - Rate Plans

We have pushed a few new features which allows for certain rules and overrides when generating a service clean task. 

Min Length. If you clean every 4 nights but only for bookings over 7 nights, you can set the Min Length to 7 and it will exclude 4, 5 & 6 night bookings. 

Exclude Check In Day If you clean every 4 nights and a booking is 8 nights, it will only include one service clean because the first night is not counted. 

Rate Plan Override. If you have a rate plan that doesn't require a service clean (owner stay, carpark, marina berth etc) you can add an override which will tell Resly not to generate a service clean.  

Housekeeping Tasks. Resly will now look at rate plan first, if there are any overrides active, it will use the settings in the rate plan. Otherwise, it will use the property settings in Settings - General - Housekeeping. 

It is probably best to email support@resly.com.au and get us to help with the set up. 

You can now change the font, colour, alignment & background colour. 

Our integration with PayAdvantage is now open to all properties. This new integration gives each user the ability to perform a fraud check, charge the guests card and issue a receipt all with a few clicks. 

Click here to get an account with PayAdvantage.

Click here to see how it works. 

You can chose to share a list of departed reservations that are yet to be paid and disbursed to the owners. 

• Settings > General > Charges > Invoice. Make your selection down the bottom next to Owing Reservations and click save. Example of what will show on the owners statement below. 
  
  

New 'Rooms' tab in owners account. Finance > Accounts 

Will display an occupancy grid of when the room is available or not. Also displays departed reservations that are yet to be paid. 

[UPDATE] We appreciate your feedback and patience. There are some issues with the pre-arrival check tasks and notes display; they are now fixed. Please simply refresh the page to receive this update.

Please ensure you are using the latest version of Resly. Click on your property name (top right) and check the version is 1.8.0. It's a big update so apologies for the long post. 

Housekeeping Updates 

1. Introduction of 'Ready' room status. You can change the room status from any area by clicking on the current room status. A 'Ready' room is a room that is cleaned and has had its pre arrival check completed.

2. Housekeeping Report now displays more details including both the departing and arriving guest. Bedding configuration, departure and arrival times, number of guests and now the rate plan so you can easily identify a lock-off or dual key rooms. 

3. Easily edit housekeeping tasks from the report or on the dashboard. 

4. Pre-arrival tasks can now be assigned to staff. If marked done, the room status will be updated to 'Ready'. 

Reverse Actions

1. You can now reverse checking in or out a guest. 

Integrated Payment Collection

1. You can now activate our virtual payment terminal thanks to our partnership with PayAdvantage. With the click of a button Resly will perform a fraud check, process the credit card payment, issue a trust receipt and deposit the funds into your bank account (over night). To get started with a free merchant account, please sign up using this link. There are no monthly account fees, just a negotiated merchant fee. More details to come. 

Rebranding on some channels

1. Expedia your channel manager and PMS are now both tagged as Resly. 

2. Agoda now refers to your channel manager as Resly Channel Manager

Content

1. Improved content functionality. Images and descriptions can now be loaded into Resly and will populate the booking engine. This is a stage 1 push, still building this feature out. 

Integrations 

1. Guest black list. New integration with Accomms Least Wanted provides live 2-way integration with a large database of rouge guests. Receive alerts from properties near by about problem guests, report guests to the database and search the database from within Resly. Resly clients can get 6 weeks free here.

As always feedback is appreciated and welcomed. Please remember to include your name or property with any comments so we know who to contact. 

We will be pushing a big update tonight @ 10 pm Sydney time. 

We don't anticipate there will be any downtime and this update will not affect your live availability or rates. 

Version 1.8.0 will include

• Housekeeping report improvements
• Reverse actions 

Please refresh your browser first thing tomorrow morning and make sure you are on the latest version - 1.8.0

1 - Click the refresh icon on your browser - top left, next to the address bar. 

2 - Then check to see if you are on the new version. Click on your properties name (top right). You want to see <> Version 1.8.0