We are unable to retrieve any transactions after 13th Dec for any NAB customers. We have reported the outage to NAB who are investigating it with high priority.
This outage only affects properties that have their NAB trust account linked via the Open Banking connection.
We will continue to update this post with more information as it is received.
The Resly team will be operating with skeleton staff over the festive season while we spend time with our families and recharge! 💪
☎ Phone support hours will be reduced between Christmas and the New Year.
📩 Email support will remain open without change, however there may be a delay in our response time - we will still aim for a same day resolution though!
As always, emergency assistance is available outside of support hours. The main line will divert to a message bank where you are prompted to leave a detailed message. After hours support will call you back.
Updated holiday hours as follows:
Friday 23rd December: Day before Christmas Eve - Phones closed from 3pm, email remains open.
Saturday 24 December: Christmas Eve - Phones CLOSED, email remains open.
Sunday 25 December: Christmas Day - CLOSED
Monday 26 December: Boxing Day - CLOSED
Tuesday 27 December: Christmas Day (observed) - Phones CLOSED, email remains open.
Wednesday 28th December - 30th December - Phones closed from 3pm, email open till 5pm
Saturday 31st December: New years eve - Phones CLOSED, email remains open.
Sunday 1 January - New Year's Day - CLOSED.
Monday 2 January - New Year's Day (observed) - CLOSED.
Tuesday 3rd January - Regular hours resume!
Hi Resly family! We’re excited to announce a new update to the Resly platform that allows you to manually set the quote expiration time.
We know how important it is to have full control over the time your quotes are valid, so now you can set an exact expiration time. This makes it easier to keep track of quotes and ensures that you only work with the most up-to-date information.
But don’t worry - we’ve made sure to add a few shortcut options. This way, you can still quickly set your quote expiration times without having to manually adjust it each time as before.
We hope you enjoy the improvement and find it helpful. As always, if you have any feedback or questions, please don’t hesitate to reach out. We’re here to help!
VRBO have been notified by a number of partners they are receiving spam inquiries asking to pre-approve bookings when they are set to instant book.
We ask that you please don't engage with these types of inquiries.
The requests are normally for only 1 guest and have messages similar to the ones shown here:
If you receive an inquiry that looks suspicious, please forward it to VRBO's automated processing system at: spoof@vrbo.com.
You can also follow the below instructions to mark these as spam:
Login to your Vrbo Account
This will remove the enquiry and stop the guest from contacting you again.
📱️Introducing Premium SMS
Upgrading to premium SMS will allow you to bulk send & automate messages, as well as give you the option to receive SMS replies (2-way messaging).
This is a paid feature, which means SMS messages that are sent from your account will be charged and billed to you.
With Premium SMS you can:
Premium SMS is invoiced monthly on or around the 8th day of each month in AUD dollars. Example of the pricing below:
A dedicated Australian mobile number is required to receive SMS replies. Validated as spam‑free. $7.50 (USD) Per Number, Per Month.
If you would like to activate Premium SMS, please send an email to support@resly.com.au. Please advise us if you require 2-way messaging as we will need to allocate you a dedicated phone number. We can then send you a Premium SMS Addendum for signing.
Once we receive a signed addendum back, we will activate the premium SMS feature for your building.
Incident status: Monitoring
Thank you for your patience. Basiq have released a fix for the issue and are monitoring.
We will update you on root cause and any other actions needed.
Dec 8, 11:30 AEDT
New incident: Investigating
Jobs are currently hanging on "in-progress" status on the "retrieve-transactions" step. Issue affects all data retrieval jobs.
The retrieve-accounts step is completing as normal and you will be able to fetch account-level data as normal; however, new transactions data will not be available.
We are investigating and will have an update shortly.
Hey Resly users!
We’re excited to announce an update to our Reservation List feature. Now, you’ll have the ability to send bulk emails to your customers with ease.
Sending emails to multiple customers has never been easier. No longer do you need to write individual emails to each customer. Now, you can create a bulk email in one go and send out all the emails at the same time.
Please also note that the maximum number of recipients is set to 100. If larger then an alert will pop up to prompt you to choose another filter.
We hope this update makes it easier for you to manage your reservations and communicate with your customers. As always, please feel free to contact us if you have any questions or feedback.
The Resly Team
Hey everyone!
We're excited to announce an update to the owners balance summary report. This report has been improved to allow you to show accounts summary grouped by code and to download the data in CSV format.
We know that our customers value the data they get from Resly and want to be able to quickly make sense of it. That's why we've made it easier for you to gain insights into your accounts summary with this new update.
If you have any questions or feedback about this update, please don't hesitate to get in touch. We value your input and are always looking for ways to improve our product.
Thanks for using Resly!
Hey Resly users! We’re excited to share with you we did some improvements to the room tasks tab!
We know that keeping track of tasks can be time-consuming and downright confusing. With the Todo Tab Update, we’ve made it easier than ever to keep your tasks organized. Now you can search tasks by description and assignee on the room detail page - tasks.
Plus, we’ve gone a step further. All completed tasks are now hidden by default, so you can quickly find the tasks that need your attention first. This should make it faster and simpler to stay on top of all the tasks you need to accomplish.
We hope this makes your experience with Resly even better. We’re always listening to your feedback and looking to improve, so please let us know if there’s anything else we can do to make your life easier. Thank you for being a part of the Resly family!
To help speed up the account verification process when calling Resly support, you will now be prompted to share a 4 digit account pin.
Your account pin is unique to your user and is regenerated throughout the week.
To find your account pin, click on the drop-down menu on the right hand side, next to your property name and logo. You should see a 4 digit pin next to your user name.
If the caller is unable to provide the correct account pin, our support team will not be able to verify the caller and therefore unable to provide support.
