Group Booking *New Process*

You no longer need to duplicate a reservation, on the same new reservation screen, just tick the “This is a group reservation” box, when you click “Add Reservation”. After the reservation was created, it stays on the new reservation page with all the information pre-filled. You just select the next room to book, edit guest name then "Add Reservation". Repeat for the rest of the group. 

On the top, there is a list of all the bookings under theAgent Reference so you can see all the bookings already made.

Account Code Required

You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements. 


Calendar Tile Width

You can now adjust the width of the calendar column. Great for properties with lots of one night bookings.

The setting is managed in the Calendar View tab. 


Promotion Blackout Days

You can now specify black out days that the promotion is not applicable. 

The setting is under each promotion. 


The guest will receive an error message when trying to use the promo code over your selected blackout dates.


New Way to Manage Security Bonds

You can now add a security bond charge for holiday bookings. It will go into the “Bond” system account (previously this was only used for tenancies). 

You can then use the bond held in trust report in Financial Reports to track your bonds. Bonds will have a T or R in front of for Tenancy or Reservation. 


Bank Feed Outage *Resolved*

0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority. 

1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.

1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.

1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.

1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.

2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.

Resly Guest Portal - Online Check-in

Introducing Resly Guest Portal, our revamped 'online check-in' facility. 

The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate. 

Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal. 

What does the guest see? 

Here is the fully branded Guest Portal (Welcome Screen)

Guest profile, shows reservation details.  

Online Check-in tab, new features highlighted. 

Success message

Profile checked-in status

Guest check-in details stored against their reservation in Resly. 


[FIXED] PayAdvantage Error

[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.

We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back. 



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