You can now choose to set a rate plan to be stop sold by default.
Use case - 1 Night rate plan is only used to fill gaps, so activate stop sell by default and then you can remove the stop sell (in reservations > rate plans) when you want to open it up for sale.
Go to Settings > General > Rate Plans and click edit to activate the stop sell by default feature.
Improved security measures are now available. Resly users can activate 2 factor authentication (SMS verification code relay) to secure their user accounts and prevent unauthorised access.
This is setup on a per user basis and each user has the ability to self-activate. We strongly suggest you activate this for each user as it provides an extra layer of security, however it is not compulsory to activate.
To start using 2FA, follow the steps below;
Any questions email support@resly.com.au.
You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates.
Settings > General > Invoice
The date and amount will show in the reservation overview.
Deposits will show in your dashboard under the Finance > Deposit tab.
You can generate a deposits due report by clicking the print icon.
We have some awesome news! You can now manage two way guest communication from within Resly for Airbnb.
What does this mean? Instead of replying to guest messages on Airbnb's platform or App, you can simply reply from within Resly. It also means you will receive booking requests in directly into Resly.
Note: the guest has to initiate the conversation, only once a guest has sent a message will it show in Resly.
Dashboard View - Messages tab - Combined inbox for all Airbnb messages.
Reservation View - Communication tab - Two way guest messages.
Dashboard View - Messages Tab - New booking requests and enquiries. You will see the requested stay dates, property or room and the expected payout total.
You can now Report No Show, Report Invalid Card and Report Cancelation from within Resly for Booking.com bookings.
This feature is only available for bookings received from today onwards. In the booking overview you will see 3 small dots next to the agent reference. If you don't see the dots then the booking was received before this feature was pushed live.
As part of the new booking engine roll out, Resly Refundable Bookings is now available to activate.
Providing guests with this option comes at no cost to the property and provides you full payment should a guest have to cancel.
Here is how it looks.
Guest facing POS - Refundable Booking
Hotel facing in Resly - Refundable Booking
Charge automatically calculated and applied to booking
Hotel FAQ/Cheat Sheet
You can read more about it in our previous post here.
To activate Resly Refundable Bookings you will need to be using the latest version of Resly Direct.
Resly Direct+, our new booking engine is now live and can be implemented at your property! We have kept the things you love from our current one, like our promotional messaging and added a bunch of new features. Resly Direct+ remains commission free and provides a clean and modern booking experience for your guests.
We have mirrored most of your current set up into Resly Direct+. Access Resly Direct+ from the right hand side menu in Resly. Have a look at your set up and email support@resly.com.au with any questions. Click the orange Resly Direct button to see your live Resly Direct+ booking engine.
How to add Resly Direct+ to your website? All Resly managed websites will have the new booking engine pushed live COB Monday. If you are not using a Resly Website, you will need to contact your web developer to get the Resly link updated. Instructions can be found here.
Of course we welcome feedback both positive and constructive, feature ideas are also encouraged. Please email them to support@resly.com.au..
Cheers Sam
You can now set up a ledger transfer automation in Finance > Ledger. Great for Leaseback owners.
You can now change the colour of the reservations on your calendar view.
Agent view shows you which agent this booking is from.
Tip: Assign a colour to agent "OWNER" and quickly find owner bookings on the grid.
Deposit View shows you who paid in full and and who paid a deposit.
We have launched an innovative new feature for our clients called Refundable Bookings, which enables your guests to select upgraded Refund Terms when making a booking without any risk to your business or revenue!
This is still in testing and will be rolled out over the next few weeks. Below is some details and FAQs to help you and your team get familiar with the new product.
Direct booking path, how it will look? Once the guest has selected their room and any extras, Resly Direct will automatically calculate the cost of upgrading to a refundable booking (around 8% of the booking value) and display it as below.
The booking will drop into Resly with all details including the refundable upgrade and associated costs. 1.5% of the booking value can be taken by the manager as a refundable upgrade service fee, while the balance of the upgrade cost will be paid to our partner, Protect Group.
Refundable Bookings helps your guests book confidently knowing that if an unforeseen circumstance affects the guest and prevents them from travelling, each guest will be eligible for a 100% refund of their entire transaction paid entirely for you by our administrators of this service. We include as many circumstances as possible within the Refundable T&Cs that may affect any guest, including the example scenarios below:
FAQs
How does this benefit your property? Not only do Refundable Bookings ensure the guest has a more flexible cancellation policy in uncertain times, guests receive a superior customer experience all whilst you generate a lucrative revenue stream from this costless feature!
How much do the Refundable Bookings cost me? Nothing! All fees are paid for by the guest at the point of booking and you even generate an additional 1.5% of the total booking value for transactions that guests have opted-in to be Refundable.
My guest can’t attend their Booking; how do they apply for a refund? Once the guest has made their payment, they will receive a booking confirmation email from you as normal which now contains an additional section about their Refundable booking. The guest then clicks the direct link to the dedicated online application form and uses their standard booking reference to open their refund application and complete.
When can the guest apply for a refund? The guest may apply for a refund via the online Refund Application Form any time up to the time of stay and even 60 days after, should the guest not have been able to attend.
How long does it take for the guest to receive their refund? Once the guest has submitted their refund application, the guest will receive confirmation of receipt from the dedicated Customer Experience team and if approved, the guest will receive their refund within 72 hours directly to their chosen bank account (average processing time is 4 hours!).
The booking has been cancelled by you (the hotel or resort), is this included in Refundable Bookings? Refundable T&Cs are only applicable for personal circumstances affecting the individual and therefore cancellation or delay by you is not included in the Refundable T&Cs. If their booking is cancelled you, the guest will follow your standard cancellation terms of sale.
What happens if the guest’s circumstance isn’t included in any of the Refundable Terms? If your guest feels their circumstance is “unforeseen” and/or classed as an “emergency” then we would recommend the guest to still apply through the online Refund Application Form as the circumstance will be considered by our consumer-centric Customer Experience team.
If you have any questions, please comment on this thread with your property name. We will hold an info session prior to the golive/roll out.
