[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.
We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back.
[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.
We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back.
You can now apply stop sell restrictions to individual channels.
When performing a bulk update, you have the choice to update All Channels or Individual Channels. If Individual Channels is selected, it will show a list of your connected channels which you can select and apply the stop sell.
On the Rate Plan view, you will see a red triangle on each date that has a restriction applied.
Hover over the red triangle to see what channels are stop sold.
Our owner portal is available for BETA testing. We are looking for 5 resorts to test this product and provide feedback.
If you are interested, please email support@resly.com.au
To prepare for our new channel connection, Luxury Escapes, we have the ability to bulk set up properties on their platform.
A Luxury Escapes representative will be in contact to discuss individual commercial terms.
If you are interested in connecting with them, please fill in the attached form.
Two-way guest messaging is now available from within Resly. The messages tab on the dashboard now includes Booking.com.
You can receive and reply to messages from the dashboard and within a reservation.
You can now choose to set a rate plan to be stop sold by default.
Use case - 1 Night rate plan is only used to fill gaps, so activate stop sell by default and then you can remove the stop sell (in reservations > rate plans) when you want to open it up for sale.
Go to Settings > General > Rate Plans and click edit to activate the stop sell by default feature.
Improved security measures are now available. Resly users can activate 2 factor authentication (SMS verification code relay) to secure their user accounts and prevent unauthorised access.
This is setup on a per user basis and each user has the ability to self-activate. We strongly suggest you activate this for each user as it provides an extra layer of security, however it is not compulsory to activate.
To start using 2FA, follow the steps below;
Any questions email support@resly.com.au.
You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates.
Settings > General > Invoice
The date and amount will show in the reservation overview.
Deposits will show in your dashboard under the Finance > Deposit tab.
You can generate a deposits due report by clicking the print icon.
We have some awesome news! You can now manage two way guest communication from within Resly for Airbnb.
What does this mean? Instead of replying to guest messages on Airbnb's platform or App, you can simply reply from within Resly. It also means you will receive booking requests in directly into Resly.
Note: the guest has to initiate the conversation, only once a guest has sent a message will it show in Resly.
Dashboard View - Messages tab - Combined inbox for all Airbnb messages.
Reservation View - Communication tab - Two way guest messages.
Dashboard View - Messages Tab - New booking requests and enquiries. You will see the requested stay dates, property or room and the expected payout total.
You can now Report No Show, Report Invalid Card and Report Cancelation from within Resly for Booking.com bookings.
This feature is only available for bookings received from today onwards. In the booking overview you will see 3 small dots next to the agent reference. If you don't see the dots then the booking was received before this feature was pushed live.
