Many of you have been requesting a black list for problem guests. The circulation of spreadsheets is in breach of personally identifiable information (PII) and consumer rights, so we have formed a partnership with Accoms Least Wanted (ALW) to give each property the option to protect their property whilst remaining compliant. 

ALW is an industry driven database and alert system that provides details of guests banned by other accommodation providers. The risk mitigation platform ensures better guests for better stays.

ALW's site provides real time alerts based on your own preference settings, you will receive alerts when other accommodation providers enter a banned guest to the ALW database. This also allows for Police to send out “Be On The Lookout” BOLO alerts.

Resly is the first PMS to adopt this product and our integrations means a property can easily report a rouge guest to the ALW database or search the ALW database to see if the guest matches any exisiting reports. 

Resly has made it super easy to search or report a guest from within the reservation. 

To find out more information and to sign up for an account visit ALW's website https://accommsleastwanted.com 

Monthly ALW subscription is $19.99 incl GST or you can opt for an annual subscription which brings it down to $218. 

Mention Resly and get a month for free!

A friendly reminder about online check-in, to help with what looks to be a busy Easter period. To speed up your check-in process and provide a seamless guest experience we suggest you utilise our online check-in feature. 

Online check-in will capture the guests arrival time and drivers licence (or passport) and attach it to their booking in Resly. The guest also has to accept your terms of stay and complete a COVID declaration.  

Here is the article to walk you through the set up.

When an owner is staying in another unit but wants to charge their stay back to their own account, you can now select 'contra' as a payment method.

You can now put details about an allocated carpark for each room. Settings > Rooms > Edit. 

Bulk update now supports multiple date ranges. Click the + icon to add more date fields. 

*updated* You can now flag a guest as 'do not contact' which will exclude then from any automated/scheduled email communication and warn you when sending an email to them. 

To activate, simply go into a reservation, click edit then tick the icon next to the email field in the reservation. 

Once activated, you will see red tags on the reservation. 

We now offer the the ability to hold back allotments from online channels. 

The feature is quite flexible, you can stipulate how many allotments you want each channel to have, down to room type level macro. 

Use case would be hold your last available room for each room type and only sell it direct. Or maybe you have guaranteed allotment with wholesalers and you want to reduce the risk of overbooking. 

You could also hold back last room availability from higher costing channels like AOT but leave it on OTA channels with lower commissions. 

This feature is only available in the back end, so if you would like to utilise this, please submit a support ticket by emailing support@resly.com.au and tell us how many allotment you would like to hold back, what room types and what channels. 

**Yonda channel is now active, send an email to support@resly.com.au with your hotel codes and we will map the channel for you** 

If you would like to start working with Yonda, please email brooke.kelly@yonda.com.au and arrange to sign up. ^Sam. 

We are pleased to announce a new connection to the Yonda Holiday Group.

Yonda Holiday Club seamlessly connects the supplier to the end consumer, offering an alternate distribution solution for suppliers that is below the line. Yonda’s direct to consumer model ensures price integrity for suppliers vs traditional distribution channels.

Yonda is a passionate travel tech centric company that is dedicated to developing innovative travel products and services through continued development of technology platforms. At Yonda we believe both suppliers and consumers are looking for an experience that offers relevance, personalisation, convenience, ease of interaction and instant gratification. Much like Netflix, the platform uses the member’s innate behaviour and travel preferences to serve highly personalised travel experiences.

Yonda recently entered the market in what is considered a very tumultuous time, the motivating business objective for Yonda is to offer a point of difference, reverse engineer current business processes and challenge the status quo.

Given Yonda’s broad demographic of end user distribution they are very open to working with various supplier types to market and promote their product accordingly.

For properties interested to work with Yonda or to find out more information please email: brooke.kelly@yonda.com.au

Some of you might find these stats interesting. The average cleaning and commission charges for the Sunshine Coast and TNQ. As we continue to expand we will hopefully have more data points to look at and share. 

We have pushed a quick update so hotels can quickly send an email in bulk from the Dashboard.

Use case: There is a cyclone warning and you need to notify guests. 

You can find the bulk email button in the following tabs.

• Dashboard - Arrivals (Guests)
• Dashboard - Departures (Guests)
• Dashboard - In House (Guests)
• In Tenancies (Tenants)
• In Owner Accounts (Owners)

You can edit the recipients once you click the envelope 'email' icon. Click on number of recipients and then tick or untick before you send.