📱️Introducing Premium SMS

Upgrading to premium SMS will allow you to bulk send & automate messages, as well as give you the option to receive SMS replies (2-way messaging).

This is a paid feature, which means SMS messages that are sent from your account will be charged and billed to you. 

With Premium SMS you can:

• Send bulk SMS messages from the Dashboard Arrivals/Departures/In House/New Bookings, Reservation List, Tenancy List and Account List including owners. 
• Automate SMS messages just like you can with email templates.
• Send SMS messages of any length. 
• Receive replies in Resly (will attach to the booking as well as alert via the bell icon). Requires an allocated number. 

Premium SMS is invoiced monthly on or around the 8th day of each month in AUD dollars. Example of the pricing below:

A dedicated Australian mobile number is required to receive SMS replies. Validated as spam‑free. $7.50 (USD) Per Number, Per Month.

If you would like to activate Premium SMS, please send an email to support@resly.com.au. Please advise us if you require 2-way messaging as we will need to allocate you a dedicated phone number. We can then send you a Premium SMS Addendum for signing.

Once we receive a signed addendum back, we will activate the premium SMS feature for your building.

Jobs not progressing past "in-progress"

Incident status: Monitoring

Thank you for your patience. Basiq have released a fix for the issue and are monitoring.

We will update you on root cause and any other actions needed.

Time posted

Dec 8, 11:30 AEDT

New incident: Investigating

Jobs are currently hanging on "in-progress" status on the "retrieve-transactions" step. Issue affects all data retrieval jobs.

The retrieve-accounts step is completing as normal and you will be able to fetch account-level data as normal; however, new transactions data will not be available.

We are investigating and will have an update shortly.

RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purpose-built for the independent hotelier, RoomPriceGenie provides first-class automated pricing that’s easy to implement, intuitive to use and simple to understand. It’s the perfect combination of technology and human, managed by a dedicated, experienced revenue manager.

In an industry that seems to be changing overnight and is fraught with unknowns, someone had to find a way to automate the most important & complex task at a hotel - pricing. Using a combination of advanced market intelligence, change in reservations and our demand and supply calculations, our powerful algorithms optimise to find the perfect price. We empower passionate hoteliers to maximise pricing, grow your business and spend more time with your guests. This is why RoomPriceGenie is already trusted by hundreds of property owners around the world, just like you. So you can go back to doing what you do best, making your guest feel welcome and providing a great stay. It’s revenue you can count on.

For more information on how your hotel can benefit from RoomPriceGenie and access a free trial, contact matthew@roompricegenie.com or call +64 27 320 6144.

New channel connection available with Pupsy! Dog friendly stays.  

ABOUT PUPSY

Pupsy is Australia’s largest online platform for dog owners to find and book dog friendly places & accommodation. With over a million annual page views, they are recognised as Trusted Advisor by thousands of dog owners every week. 

Their 100% Australian based Customer Service team will create your listing for you and is always available to help with any questions you may have. With a very competitive commission structure, Pupsy provides you with great opportunity to reach more customers and increase your bottom line.

Hey there!

We're excited to announce a new feature for RESLY DIRECT+

You can now set a specific number of bookable months, any dates past that will be blocked for sale!

By default, all properties are currently bookable for 12 months.
You can change this by going to - Resly Direct+ > General > Rates & Availability > Default Bookable Months.

When the guest has put in a date too far, they will get an alert message.

Stay tuned as this feature is coming soon to Resly Connect+

If you have any questions about this new feature or anything else, feel free to reach out to us. We're always happy to help!

We are looking for some clients to test our exciting new integration with Xero! 

Our Xero integration will automate the breakdown of the managers income in Xero. After EOM has been rolled, Resly will create an invoice in Xero based on the managers income summary, including a breakdown of all the account codes and amounts. 

As a Beta/test property, you will be the first to use this integration. We will need to conduct a 30 minute session on TeamViewer, during which we will do the following; 

• Connect your Xero account to Resly
• Complete account code mapping between Xero and Resly
• Send some sample reports to Xero, these will be deleted after the call
• Run some checks to make sure the connection is successful

If you are interested in taking part, please email support@resly.com.au with the subject Xero Beta Property. 

We’re excited to announce our new preferred partner, Leisurecom! 

Leisurecom Group is an innovative marketer of worldwide travel experience, who pride themselves on bringing innovative solutions and a unique product offering to the travel market.

Who is Leisurecom? They are a retail call centre & Online Travel Agency (OTA) curating travel and holiday experiences across Australia (& the world!) They also have a travel & lifestyle paid membership club which is a platform to distribute great fenced offerings. 

Our preferred partnership agreement with Leisurecom gives Resly properties access to the latest API integration, providing a fast and stable connection. There will also be opportunities to join exclusive and tactical campaigns moving forward. 

Properties can connect and map Leisurecom from within Resly in a matter of minutes. View the mapping help sheet here. You will need your Leisurecom hotel code in order to map. 

If you are new to Leisurecom, please reach out to Product Manager Michelle Wyer (michelle.wyer@leisure.com.au) who can assist with your sign up. 

As always, our fabulous support team is on hand to assist with mapping Leisurecom, you can contact them via email - support@resly.com.au. 

Working with Expedia, we have been able to make some changes for virtual credit card bookings and how they are displayed in Resly. 

Bookings made from today should now show the NET amount in the booking, this is the remittance amount or amount you can charge the virtual credit card. 

We recommend taking some time to check the first few bookings to make sure everything is in order. Click on the little speech bubble icon to view the comments. Check the total owing in the booking matches the remittance amount in the comments. 

If you see any discrepancies, please send all the booking details to support@resly.com.au for us to look into. 

You can now filter the types of files attached to an owners account. Owner statement or a transactional attachment like supplier invoice.

You can search the keyword on the Files tab to find the file quickly. 

You can choose to let owners see all the files in the Owner Portal. There’s a setting the manager needs to update in Portal Settings. You can hide individual files too.