We are excited to announce a big change to fee calculation within Resly. 

For a lot of our holiday home group clients, cleaning and booking fees are separated from the accommodation total. This change will help a lot. 

For traditional resort clients, if cleaning and booking fees are paid by the owners, this may not be relevant so you can safely ignore this.

Set up cleaning/booking fees

Starting now, you will be able to set up different account codes, descriptions, and accounts for these fees under Settings / Room Types.

Fee calculation for direct bookings

When you create a new reservation, these fees will be calculated and added to the total cost, and can also be viewed as a breakdown table on the new reservation page.

Fee calculation for OTA bookings

Additionally, when reservations are dropped in from OTAs, the corresponding cleaning and booking fees for that room type will be automatically applied and can be found in the separated charge lines. 

Note that for channels like Booking.com, the total gross amount will be recorded and used to calculate agent rebates, which can also be adjusted manually. Just click the Accommodation line and make changes here if needed.

Team Resly will be offline from 3pm today, attending offsite training and team building. Support will be back online tomorrow, Thursday at 9am. 

A handful of the industries leading companies will be heading to Cairns for a full day to educate, share knowledge & insights and of course network.

We have a great mix of experts from all aspects of trust accounting and management rights attending. The event will be emceed by the wonderful Stephen Ollie from Hostplus.

The full day conference and workshop gives business owners the ability to network with industry leaders as well as join expert panel discussions on a range of topics; including Preparation for sale, Resort Marketing and Hotel Technology.

It is fully catered event including morning tea, lunch and afternoon tea, as well as a fabulous 3 course wrap up dinner at Paper Crane restaurant.

This is an open invite to anyone in the industry, regardless if they are Resly users or not. Feel free to spread the word, invite your industry colleagues and friends.

This is all made possible due to the generosity of these businesses, without them we would not be able to put on this event. Thank you to Resly, Booking.com, Switch Hotel Solutions, Caatz Management Rights Accountants and Room Price Genie.

It is a ticketed event, with a small contribution of $40 ($60 incl dinner) from the delegates. Limited to 80 tickets.

We have three exciting opportunities available for technical support agents to join the Resly family. This role is responsible for providing top-notch customer service to our users by troubleshooting technical issues and helping them resolve problems related to our products and services.

The ideal candidate will have a strong background in technology and a passion for helping others. If you have excellent communication skills, a friendly and patient demeanor, and a problem-solving mindset, we encourage you to apply.

As a technical support agent at Resly, you will have the opportunity to work with a dynamic and supportive team while gaining valuable experience in a fast-paced and constantly evolving industry.

Don't miss out on this exciting opportunity to join our team at Resly. Job description and application details can be found here.

We are excited to announce a new feature for Resly Direct+: the ability for guests to view all room types and listings, even if they are not currently available.

This new feature allows guests to get a better understanding of the full range of options available at a property, and to plan their future stays with more flexibility. When searching for rooms, guests can now select the option to view all room types, rather than just those that are currently available.

We hope this new feature will make it easier for guests to find the perfect room for their needs, and we look forward to continuing to improve the Resly Direct+ experience for all of our customers.

Bonus: We also updated the starting page to prompt users to search for their stay instead of searching dates by default as sometimes the whole property may have no availability at all, which confuses the guests.

We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.

This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.

As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want. 

Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.

We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.

This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.

As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want. 

Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.

We are excited to announce that the Resly Direct+ booking engine now has the ability to disable children options for adult-only resorts. This means that when booking a stay at an adult-only resort, customers will not be able to select children as part of their reservation.

This new feature is designed to ensure that adult-only resorts are able to maintain their atmosphere and cater to the preferences of their guests. We hope this update will enhance the booking experience for both customers and resorts.

To enable this, go to Resly Direct+ under General tab, Tick the Adults Only checkbox and your booking engine will be updated.

And this is what it looks like on the booking page:

Thank you for using Resly. If you have any questions or feedback, please don't hesitate to reach out.

We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.

We're still working on getting through the sending queues. You may see a delay in events on the activity page while we try to speed up the queue sending process.

Hey everyone, thank you for your patience as we work through these issues today. We are all hands on deck here, and we'll continue to post updates here.

We want to reiterate that we are sending email, but with significant delays due to an issue with one of our providers. We'll post updates as soon as we know more.

Outbound sending is currently delayed due to an issue at a third party provider. 

We are unable to retrieve any transactions after 13th Dec for any NAB customers. We have reported the outage to NAB who are investigating it with high priority. 

This outage only affects properties that have their NAB trust account linked via the Open Banking connection. 

We will continue to update this post with more information as it is received.