A friendly reminder that rates and restrictions should be updated in Resly PMS, not in Resly Connect. 

Rule of thumb - Resly PMS should be the source of truth. 

Bulk update - Best for updating multiple rate plans for a bulk period of dates.

Yearly view - Best for updating a single rate plan based on season dates or for a full year. 

Changes to single dates can be made below in the rate plan by just clicking on the date and overriding the value. 

Please refresh your browser to load the latest update of Resly, v1.7. Simply click on the circular arrow icon in Chrome. 

Then click on your property name (top right) to check you are now on version 1.7.0

Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!

There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year. 

The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.

Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.

The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:

• Pivot their product, service and/or marketing to a domestic tourism market
• Meet operating costs while the business hibernates until international markets reopen.

Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries

You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government

More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant

A friendly reminder to use the correct channels for support. 

The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc

You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback. 

Current ticket resolution time: 80 minutes

NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers. 

- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?

- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon? 

- Maximise availability on your grid - move bookings around to reduce short gaps between bookings. 

- Activate online/mobile check-in with Resly - COVID Safe

We have completely redone the Housekeeping reports. 

Housekeeping Report (Daily) - Dashboard

• More details on the arriving guest including arrival time and bedding config. The printed report is also a lot cleaner. 
• Handy notifications bar at the top that will identify any conflicting tasks - i.e a departure clean hasn't been marked as done, yet the guest has checked-in. 
• Able to edit housekeeping notes and bedding config from within the report.
• Clean, dirty and in-house tags shown.

Housekeeping Report (forecast) - Reports Tab

We have made some improvements here as well. You can change the view to 'table' (top right). This forecast should help with scheduling. 

"A" = Arrival, "D" = Departure, "DA" = Back to back, "S" = Service, "-" = Guest in house. 

The following merge fields have been created. 

Agent Booking Reference: {{AGENT_REF}}

Guest Arrival Time: {{ARRIVAL_TIME}}

Guest Departure Time: {{DEPARTURE_TIME}}

Guest/Corporate Company Name: {{COMPANY}}

Bedding Configuration: {{BED_CONFIG}}

Link to all merge fields - https://resly.zendesk.com/hc/en-us/articles/360040693651

We have made some changes to how agent comments are displayed. These changes are live and will only apply to new bookings made from Wednesday 11th Nov @ 12.30. 

The room type/category booked, any booking requests, the deposit policy and cancellation policy from the agent will be hidden and visible by clicking the speech bubble. 

Public comments can be added into your email, SMS and letter templates by using the new merge field {{COMMENTS}}. 

New incident: Identified

CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.

We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.

Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.

Please reach out to support@resly.com.au with any questions, problems or concerns.

We will update this notice with progress.