We have made some changes to how agent comments are displayed. These changes are live and will only apply to new bookings made from Wednesday 11th Nov @ 12.30.
The room type/category booked, any booking requests, the deposit policy and cancellation policy from the agent will be hidden and visible by clicking the speech bubble.
Public comments can be added into your email, SMS and letter templates by using the new merge field {{COMMENTS}}.
New incident: Identified
CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.
We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.
Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.
Please reach out to support@resly.com.au with any questions, problems or concerns.
We will update this notice with progress.
Now when assigning a room you will see a slightly different drop-down menu. Occupied nights pre and post-stay displayed along with monthly occupancy. These changes will help properties reduce gaps between bookings and identify back-to-back stays.
Unavailable rooms - greyed out and unable to select
Red dates - the room is occupied
White dates - the room is empty
Adding a reservation manually has the same dropdown. You can now select the room type/category first, then it will give you the available rooms to choose from.
The check-in day and check-out day is now showing on the dashboard.
You can generate and print your daily banking report from the dashboard.
New staffing department called Administration has been added. Settings > General > Staff.
Reception user access no longer has access to the Resly property settings tab. Manager and admin remain unchanged.
The following updates have been made to our tasks function.
You can print a task report from the new 'Task Report' in the Reports menu. You can filter down to individual staff or departments.
When adding a new task from the dashboard you can now assign it to a room.
Tasks that have been assigned to a room now have room number tagging.
For all new bookings from 9.30pm on Thursday 5th Nov, credit card details will automatically be sent into the secure card vault in Resly at the time of booking.
You will not have to retrieve the card details from Resly Connect.
Update: Completed.
We expect a short period of service interruption for the Channel Manager and Booking Engine between 4.45am and 5.30am AEST on Wednesday 4th November while we perform some scheduled maintenance.
This outage shouldn't affect your operations or OTA bookings, however you won't be able to retrieve credit card details from Resly Connect for around 4 hours.
