What does this mean for tourism operators in Brisbane?

• People can continue to arrive to Greater Brisbane from outside the region to return home, stay at a residence such as a family member’s home or hotel, or for an essential purpose such as work or for essential health care. However, if they do, they are required to comply with all the requirements of the lockdown.
• If you have guests from the Brisbane area due to check in after 5:00pm AEST today and over the next three days, they will be unable to. Brisbane residents can only leave home for essential reasons and leisure travel is not one of the reasons.
• Guests who are currently on an island within the Greater Brisbane region can return home during the lockdown period. However, these guests should travel directly home and then continue to comply with the stay at home direction, only leaving home for essential reasons.

What does this mean for tourism operators outside of Brisbane?

• If you have guests already staying with you who have been in the Greater Brisbane area since 20 March 2021, these people should stay where they are and follow the lockdown restrictions as though they were in Brisbane – i.e. they should only go out for essential purposes and should wear a mask when doing so. They should also check the contact tracing alert and follow Queensland Health's advice if they have been in any of the locations listed.
• If you have guests from the Brisbane area who made a booking for today and/or arrived today before 5:00pm AEST, you can take those bookings, however those guests will also need to follow the lockdown restrictions wherever they are. You also have the right to refuse service, if you wish.
• If you have guests from the Brisbane area due to check in after 5:00pm AEST today and over the next three days, they will be unable to. Brisbane residents can only leave home for essential reasons and leisure travel is not one of the reasons.
• If you have guests who need to return home to Brisbane, they can do so. They should travel directly home and then continue to comply with the stay at home direction, only leaving home for essential reasons.
• Restrictions have also changed across Queensland outside of Brisbane – including a requirement for seated dining, mask wearing in indoor areas and lowered gathering numbers. All businesses outside of Brisbane must adhere to the restrictions outlined in the 'Restrictions for Queensland' Direction.

Advice on how tourism operators can respond and assist has been issued in this fact sheet.

You will now see a "New Quote" button on the Dashboard or Calendar view page. It's like a mini direct booking engine within Resly. Great for making a quote on the phone or at reception.

Enter dates and guest counts, Resly will show you all the available rate plans. 

Click Quote and see the available rooms. You will see the notes from each room, occupancy and the availability before and after to help you make a better decision. 

Click Quote here will take you directly to the "New Reservation" page with all the details already filled in.

We have pushed an update which now allows properties to provide quotes (This is the first release). Adding a quote will temporally hold the room for a period and auto cancel if the quote is not converted into a booking. 

You should see a new 'Add Quote' button at the bottom of the Add Reservation tab. 

You have the option to hold the quote for 24 hours, 3,5 or 7 days. If the quote is not confirmed at the end of the chosen period the quote will expire and the room released back for sale. 

You can view all your active quotes in Reservations > Reservations List > Active Quotes.

You can now have your website built, hosted and managed by Resly! 

This new product provides our users with a modern, easy to navigate website that designed to convert lookers into bookers. 

All the website content is managed from within Resly, you can edit and update your website with the click of a few buttons. 

We don't charge to build the website, just a low monthly hosting and upkeep fee of $69 all inclusive. 

- Website hosting including global CDN (fast website experience globally)

- Easy website editor within Resly, change and update content without the need for external website managers and extra costs. 

- Seamless integration with our booking engine. 

- Automated updates and new features being added (just like Resly)

If you would like more information, reach out via phone or email. 

Live examples: 

https://cairnsbeachresort.com.au/ 

https://www.rainbowbayresort.com.au/

Many of you have been requesting a black list for problem guests. The circulation of spreadsheets is in breach of personally identifiable information (PII) and consumer rights, so we have formed a partnership with Accoms Least Wanted (ALW) to give each property the option to protect their property whilst remaining compliant. 

ALW is an industry driven database and alert system that provides details of guests banned by other accommodation providers. The risk mitigation platform ensures better guests for better stays.

ALW's site provides real time alerts based on your own preference settings, you will receive alerts when other accommodation providers enter a banned guest to the ALW database. This also allows for Police to send out “Be On The Lookout” BOLO alerts.

Resly is the first PMS to adopt this product and our integrations means a property can easily report a rouge guest to the ALW database or search the ALW database to see if the guest matches any exisiting reports. 

Resly has made it super easy to search or report a guest from within the reservation. 

To find out more information and to sign up for an account visit ALW's website https://accommsleastwanted.com 

Monthly ALW subscription is $19.99 incl GST or you can opt for an annual subscription which brings it down to $218. 

Mention Resly and get a month for free!

A friendly reminder about online check-in, to help with what looks to be a busy Easter period. To speed up your check-in process and provide a seamless guest experience we suggest you utilise our online check-in feature. 

Online check-in will capture the guests arrival time and drivers licence (or passport) and attach it to their booking in Resly. The guest also has to accept your terms of stay and complete a COVID declaration.  

Here is the article to walk you through the set up.

When an owner is staying in another unit but wants to charge their stay back to their own account, you can now select 'contra' as a payment method.

You can now put details about an allocated carpark for each room. Settings > Rooms > Edit. 

Bulk update now supports multiple date ranges. Click the + icon to add more date fields. 

*updated* You can now flag a guest as 'do not contact' which will exclude then from any automated/scheduled email communication and warn you when sending an email to them. 

To activate, simply go into a reservation, click edit then tick the icon next to the email field in the reservation. 

Once activated, you will see red tags on the reservation.