The top date bar will now be frozen at the top of the calendar when scrolling down. We have also bought the daily occupancy and arrivals/departures to the top.
Please refresh your browser to see the update.
Calendar view improvements
The top date bar will now be frozen at the top of the calendar when scrolling down. We have also bought the daily occupancy and arrivals/departures to the top.
Please refresh your browser to see the update.
Exciting News! Resly is now automated to STR
Who are STR?
Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for global hospitality sectors and are the leading source of accommodation performance data in Australia.
As a Resly client, you now have the ability for automated connectivity to STR and complimentary access to their premier benchmarking services through their Free Hotel Survey program.
What is benchmarking?
Key to identifying opportunities for growth, benchmarking is the process of evaluation that focuses on comparison with a standard. In the accommodation industry, that means comparison with your local market or a group of competitor properties.
Confidential benchmarking with STR enables a 360-degree view of the marketplace, covering historic performance metrics as well as a detailed view of business on the books.
As the industry navigates through unchartered times, these insights will be crucial in the recovery process. STR has specialised in delivering such services for 35 years, and we are excited to bring our solutions to your property.
STR also manage the Australian Accommodation Monitor and provide to you:
Resly invites you on behalf of STR to take advantage of this opportunity for meaningful aggregate data to help make informed decisions. Never before has data been such an integral part of decision making in our industry
Your individual performance data is 100% protected and confidential, and by participating, you are contributing to the overall aggregate data set for the region. Only you will see your individual performance relative to your local market.
No need for manual date updates - data submission can be 100% automated via Resly
To help articulate the benefits of STR we encourage you to view this four minute introduction – www.bit.ly/IntroToBenchmarking
How do you get started?
Registration is quick and easy via this online link - CLICK HERE
Paul is available to answer any questions you might have on 07 5628 2404 or phammond@str.com
Paul and STR look forward to working with you and supporting your market insight.
Thank you to everyone that provided feedback.
The new housekeeping report will focus more on the incoming guests, rather than the departing ones. You will see the booking details, housekeeping notes, bedding configuration. If it's a back to back clean, you will also see a red tag on the report so your cleaners can prioritise.
You can now bulk update your housekeeping tasks. Select multiple tasks and you will see "Bulk Update" floating on the bottom. You can mark them all as done, assign them to a housekeeper or change the due date.
You will need to set up your bedding configurations (article here: https://resly.zendesk.com/hc/en-us/articles/360050078792)
Once set up, you can choose a bedding config for each booking, this will show on the housekeeping report. Great for lock-off rooms where your cleaners need to know how to prepare the room.
The guest must agree to your T&C‘s and answer COVID questions before being able to complete online checkin, now it will show an alert and prompt the user if they miss a field.
We have updated our EOM guide. Please refer to this and try to prepare for EOM.
https://resly.zendesk.com/hc/en-us/articles/360040137091
Thank you for your positive feedback on the new online check-in feature. Now you will get a notification when a guest successfully checked in online. Click the notification will take you directly to the reservation.
We now have a partnership with Trip.com Group and have negotiated a lower commission rate for all Resly properties (12% instead of 15%).
Trip is one of the biggest in the World. With over 1,400,000 hotel partners, 1 Billion subscribers, and 400 Million active users, Trip.com Group owns: Ctrip, Trip.com, Skyscanner, Qunar, Baidu & MakeMyTrip.
"We are seeing a great pick up with the domestic market at the moment. Moreover, Chinese travelers are #1 International visitors coming into Australia (1.8 million people in 2019), therefore, once the borders are open I am sure more bookings will come in. Tourism Australia and Trip.com group are working together at the moment to make sure the Chinese market will be traveling to Australia once the borders are open"
Jose Sentieiro - Mobile 0451 882 192 - Email jose.sentieiro@trip.com
You can sign up for a Trip.com listing here or complete the form and send it to Jose.
We have been talking about it for a while and its finally here!
Guests can now complete their check-in online including validating their phone number/email, uploading their ID, specify their arrival time, add any requests, agree to terms and conditions and even complete COVID declaration.
Guests check-in information is securely stored against their reservation for your reference.
Click here to see how to activate and send your check-in link :)
See the process flow below;
Guest Receive an SMS with their check-in link
They are first asked to verify their phone number or email. The phone number and or email is pulled from their reservation in Resly.
The guest will receive an SMS with a verification code.
They are then prompted to complete the check-in process, including arrival time.
Followed by agreeing to your t&c's and completing a COVID declaration.
Once everything is filled out and they have attached their ID they can complete check-in.
All their details will then be attached to their reservation in Resly.
Resly supports the interconnecting room now!
If you have dual key rooms, please contact support@resly.com.au to set them up.
Just like you can apply a charge to an owner account, you can now apply a credit to their account. Resly will now allow a negative amount to be entered.
