Good morning Resly family,

Resly support will not be operational on Thursday, due to the mourning day for the Queen.

• Public Holiday 22nd September

We ask that all support queries are emailed to support@resly.com.au and we will get back to you Friday when we return to the office.

Thanks in advance for your understanding 🙏🏼

Good morning Resly family,

Resly phone support will not be operating during the Gold Coast public holiday tomorrow. 

• Friday 26th August 

Rest assured, email support will still remain open 💜

We ask that all support queries are emailed to support@resly.com.au  

Thanks in advance for your understanding. 

We are looking for some clients to test our exciting new integration with Xero! 

Our Xero integration will automate the breakdown of the managers income in Xero. After EOM has been rolled, Resly will create an invoice in Xero based on the managers income summary, including a breakdown of all the account codes and amounts. 

As a Beta/test property, you will be the first to use this integration. We will need to conduct a 30 minute session on TeamViewer, during which we will do the following; 

• Connect your Xero account to Resly
• Complete account code mapping between Xero and Resly
• Send some sample reports to Xero, these will be deleted after the call
• Run some checks to make sure the connection is successful

If you are interested in taking part, please email support@resly.com.au with the subject Xero Beta Property. 

We’re excited to announce our new preferred partner, Leisurecom! 

Leisurecom Group is an innovative marketer of worldwide travel experience, who pride themselves on bringing innovative solutions and a unique product offering to the travel market.

Who is Leisurecom? They are a retail call centre & Online Travel Agency (OTA) curating travel and holiday experiences across Australia (& the world!) They also have a travel & lifestyle paid membership club which is a platform to distribute great fenced offerings. 

Our preferred partnership agreement with Leisurecom gives Resly properties access to the latest API integration, providing a fast and stable connection. There will also be opportunities to join exclusive and tactical campaigns moving forward. 

Properties can connect and map Leisurecom from within Resly in a matter of minutes. View the mapping help sheet here. You will need your Leisurecom hotel code in order to map. 

If you are new to Leisurecom, please reach out to Product Manager Michelle Wyer (michelle.wyer@leisure.com.au) who can assist with your sign up. 

As always, our fabulous support team is on hand to assist with mapping Leisurecom, you can contact them via email - support@resly.com.au. 

Working with Expedia, we have been able to make some changes for virtual credit card bookings and how they are displayed in Resly. 

Bookings made from today should now show the NET amount in the booking, this is the remittance amount or amount you can charge the virtual credit card. 

We recommend taking some time to check the first few bookings to make sure everything is in order. Click on the little speech bubble icon to view the comments. Check the total owing in the booking matches the remittance amount in the comments. 

If you see any discrepancies, please send all the booking details to support@resly.com.au for us to look into. 

We have noticed some channel outages which look to be due to a DNS failure. The issue has been identified and we are told a fix has been deployed. 

This outage impacts the following functions: 

• Inventory and Rate updates from Resly are failing/not processing at the channels end. 
• Bookings are being impacted as there is a delay in delivering them into Resly.  

Note: If you receive a booking confirmation from a channel via email and it is not in Resly, please enter the booking manually into Resly. 

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We were notified of some VRBO request bookings not being auto cancelled when the booking request is not confirmed. We have introduced some enhancements which are now live.

When a VRBO request booking is received and not confirmed, Resly will automatically cancel the booking after 24 hours and will pass the details on to VRBO. 

We are conducting some internal training which requires us to reduce our phone support hours over two days this week. 

Resly phone support will not be operating during the below hours. 

• Thursday 16th June from 12.30 (mid-day)
• Friday 17th June from 12.00 (mid-day)

We ask that all support queries are emailed to support@resly.com.au durning the above times as email support will remain open. 

Thanks in advance for your understanding.