Hello Resly users!

We hope you’re having a great day! We have some exciting news to share with you—we’ve made an improvement to Resly that will make it easier for you to manage reservations.

You can now see the availability of rooms on the pop out calendar when you change the Check In/Out date on the reservation overview page. The current reservation date range saved in the system will be shown in grey colour, and the availability will change accordingly when a different room is selected.

This new feature will make it easier for you to manage reservations and ensure that the correct room and dates are being offered to guests. We believe it will improve the overall efficiency of the reservation process.

If you have any feedback or questions, please let us know. We’re always here to help!

Thanks for being a Resly user!

The Resly Team

Hey everyone!

Today we’re excited to announce some great improvements to Resly!

We recently added three options that make it easier to manage your housekeeping tasks: automatic, depart clean only and disabled. You can change the settings for different rooms on the room detail page.

Now, you can reset tasks from the Reservations - Housekeeping Tab or from the Settings - General - Housekeeping - Reset Future Tasks. Tasks will also be reset when the reservation's check in/out date is changed.

We hope this new change will make your life a bit easier. If you have any questions or feedback, don't hesitate to reach out. We would love to hear from you!

Thanks for being a valued customer of Resly!

Best,

The Resly Team

We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.

We're still working on getting through the sending queues. You may see a delay in events on the activity page while we try to speed up the queue sending process.

Hey everyone, thank you for your patience as we work through these issues today. We are all hands on deck here, and we'll continue to post updates here.

We want to reiterate that we are sending email, but with significant delays due to an issue with one of our providers. We'll post updates as soon as we know more.

Outbound sending is currently delayed due to an issue at a third party provider. 

We are unable to retrieve any transactions after 13th Dec for any NAB customers. We have reported the outage to NAB who are investigating it with high priority. 

This outage only affects properties that have their NAB trust account linked via the Open Banking connection. 

We will continue to update this post with more information as it is received. 

The Resly team will be operating with skeleton staff over the festive season while we spend time with our families and recharge! 💪 

☎ Phone support hours will be reduced between Christmas and the New Year. 

📩 Email support will remain open without change, however there may be a delay in our response time - we will still aim for a same day resolution though!  

As always, emergency assistance is available outside of support hours. The main line will divert to a message bank where you are prompted to leave a detailed message. After hours support will call you back.

Updated holiday hours as follows:

Friday 23rd December: Day before Christmas Eve - Phones closed from 3pm, email remains open. 

Saturday 24 December: Christmas Eve - Phones CLOSED, email remains open.

Sunday 25 December: Christmas Day - CLOSED

Monday 26 December: Boxing Day - CLOSED

Tuesday 27 December: Christmas Day (observed) - Phones CLOSED, email remains open. 

Wednesday 28th December - 30th December - Phones closed from 3pm, email open till 5pm

Saturday 31st December: New years eve - Phones CLOSED, email remains open. 

Sunday 1 January - New Year's Day - CLOSED.

Monday 2 January - New Year's Day (observed) - CLOSED.

Tuesday 3rd January - Regular hours resume! 

Hi Resly family! We’re excited to announce a new update to the Resly platform that allows you to manually set the quote expiration time.

We know how important it is to have full control over the time your quotes are valid, so now you can set an exact expiration time. This makes it easier to keep track of quotes and ensures that you only work with the most up-to-date information.

But don’t worry - we’ve made sure to add a few shortcut options. This way, you can still quickly set your quote expiration times without having to manually adjust it each time as before.

We hope you enjoy the improvement and find it helpful. As always, if you have any feedback or questions, please don’t hesitate to reach out. We’re here to help!

VRBO have been notified by a number of partners they are receiving spam inquiries asking to pre-approve bookings when they are set to instant book.

We ask that you please don't engage with these types of inquiries.

The requests are normally for only 1 guest and have messages similar to the ones shown here:

If you receive an inquiry that looks suspicious, please forward it to VRBO's automated processing system at: spoof@vrbo.com.

You can also follow the below instructions to mark these as spam:

Login to your Vrbo Account

1. Select Inbox
2. Select the filter and change it to Enquiries
3. Mark the spam inquiries and select Actions
4. Select Mark as Spam

This will remove the enquiry and stop the guest from contacting you again.

📱️Introducing Premium SMS

Upgrading to premium SMS will allow you to bulk send & automate messages, as well as give you the option to receive SMS replies (2-way messaging).

This is a paid feature, which means SMS messages that are sent from your account will be charged and billed to you. 

With Premium SMS you can:

• Send bulk SMS messages from the Dashboard Arrivals/Departures/In House/New Bookings, Reservation List, Tenancy List and Account List including owners. 
• Automate SMS messages just like you can with email templates.
• Send SMS messages of any length. 
• Receive replies in Resly (will attach to the booking as well as alert via the bell icon). Requires an allocated number. 

Premium SMS is invoiced monthly on or around the 8th day of each month in AUD dollars. Example of the pricing below:

A dedicated Australian mobile number is required to receive SMS replies. Validated as spam‑free. $7.50 (USD) Per Number, Per Month.

If you would like to activate Premium SMS, please send an email to support@resly.com.au. Please advise us if you require 2-way messaging as we will need to allocate you a dedicated phone number. We can then send you a Premium SMS Addendum for signing.

Once we receive a signed addendum back, we will activate the premium SMS feature for your building.

Jobs not progressing past "in-progress"

Incident status: Monitoring

Thank you for your patience. Basiq have released a fix for the issue and are monitoring.

We will update you on root cause and any other actions needed.

Time posted

Dec 8, 11:30 AEDT

New incident: Investigating

Jobs are currently hanging on "in-progress" status on the "retrieve-transactions" step. Issue affects all data retrieval jobs.

The retrieve-accounts step is completing as normal and you will be able to fetch account-level data as normal; however, new transactions data will not be available.

We are investigating and will have an update shortly.

Hey Resly users!

We’re excited to announce an update to our Reservation List feature. Now, you’ll have the ability to send bulk emails to your customers with ease.

Sending emails to multiple customers has never been easier. No longer do you need to write individual emails to each customer. Now, you can create a bulk email in one go and send out all the emails at the same time.

Please also note that the maximum number of recipients is set to 100. If larger then an alert will pop up to prompt you to choose another filter.

We hope this update makes it easier for you to manage your reservations and communicate with your customers. As always, please feel free to contact us if you have any questions or feedback.

The Resly Team