*updated* You can now flag a guest as 'do not contact' which will exclude then from any automated/scheduled email communication and warn you when sending an email to them.
To activate, simply go into a reservation, click edit then tick the icon next to the email field in the reservation.
Once activated, you will see red tags on the reservation.
We now offer the the ability to hold back allotments from online channels.
The feature is quite flexible, you can stipulate how many allotments you want each channel to have, down to room type level macro.
Use case would be hold your last available room for each room type and only sell it direct. Or maybe you have guaranteed allotment with wholesalers and you want to reduce the risk of overbooking.
You could also hold back last room availability from higher costing channels like AOT but leave it on OTA channels with lower commissions.
This feature is only available in the back end, so if you would like to utilise this, please submit a support ticket by emailing support@resly.com.au and tell us how many allotment you would like to hold back, what room types and what channels.
**Yonda channel is now active, send an email to support@resly.com.au with your hotel codes and we will map the channel for you**
If you would like to start working with Yonda, please email brooke.kelly@yonda.com.au and arrange to sign up. ^Sam.
We are pleased to announce a new connection to the Yonda Holiday Group.
Yonda Holiday Club seamlessly connects the supplier to the end consumer, offering an alternate distribution solution for suppliers that is below the line. Yonda’s direct to consumer model ensures price integrity for suppliers vs traditional distribution channels.
Yonda is a passionate travel tech centric company that is dedicated to developing innovative travel products and services through continued development of technology platforms. At Yonda we believe both suppliers and consumers are looking for an experience that offers relevance, personalisation, convenience, ease of interaction and instant gratification. Much like Netflix, the platform uses the member’s innate behaviour and travel preferences to serve highly personalised travel experiences.
Yonda recently entered the market in what is considered a very tumultuous time, the motivating business objective for Yonda is to offer a point of difference, reverse engineer current business processes and challenge the status quo.
Given Yonda’s broad demographic of end user distribution they are very open to working with various supplier types to market and promote their product accordingly.
For properties interested to work with Yonda or to find out more information please email: brooke.kelly@yonda.com.au
We have pushed a quick update so hotels can quickly send an email in bulk from the Dashboard.
Use case: There is a cyclone warning and you need to notify guests.
You can find the bulk email button in the following tabs.
You can edit the recipients once you click the envelope 'email' icon. Click on number of recipients and then tick or untick before you send.
You can now email supplier statements when doing EOM.
When a parent room (dual key) has a departure clean task, you can choose to split the task into individual tasks for each child room.
Use case: If you only clean one child room and the other remains dirty, you can split the departure clean task so the dirty room doesn't get missed.
We have made some update to our tour voucher.
We have introduced a new button - 'Close Today' gives you the ability to quickly send a stop sell for all room types and rate plans, for the current day only. Reservations > Rateplans.
You can set up an automated same day cut off by emailing support.
You can now select the quantity when adding an owner charge.
The use case would be if you were replacing 4 x wine glasses. Instead of adding in one charge for $20, you can now set up the charge (in settings) called 'wine glass' with a $5 cost per unit and then apply the charge to the owners account as 4 x $5.
We have completely redone the Housekeeping reports.
Housekeeping Report (Daily) - Dashboard
Housekeeping Report (forecast) - Reports Tab
We have made some improvements here as well. You can change the view to 'table' (top right). This forecast should help with scheduling.
"A" = Arrival, "D" = Departure, "DA" = Back to back, "S" = Service, "-" = Guest in house.
