Guest and host reviews on Airbnb will now show in Resly. You will see it in the channel messages. 

Our team is taking a break over the Easter period which means our phone support will be closed from 5pm Thursday 14th April until 9am Tuesday 19th April. 

Email support will continue during this period, however you might see a slight increase in the response times. 

Any urgent issues and outages will continue to be monitored as normal. 

Email Support - support@resly.com.au - please try and include as much details as possible in your email. 

Urgent issues/outages - Email support@resly.com.au and put Urgent in the subject. Alternatively you can call 07 4080 1506, press 1 for support and then leave a detailed message. 

Happy Thursday! 

For those of you that can remember back when we could easily transfer funds between bookings, well IT'S BACK AND EVEN BETTER THAN BEFORE! Can you tell we are a wee bit excited?! 

No more refunding, receipting and manually clearing things - just click a few buttons and like magic, Resly will transfer the moolah to the new reservation. 

Our Operations Manager, Rebecca has done a quick video on how to use the new transfer function, you can also read the help article here. 

 Your feedback is requested and appreciated as always. 

Love team Resly!

You can now set up a booking fee, as well as a cleaning fee on Resly Direct. Both fees will be added to the nightly tariff and displayed in the total room price. 

How it is displayed on the front end to a guest.

We have a brand-new look for the owners portal. The bookings and availability screen as been improved with the following: 

• New monthly calendar view 
• Table booking view 
• Owner bookings are now a different colour from guest bookings 
• Occupancy %, Number of nights booked, Total bookings and total value (optional) are all displayed. 
• The log-in verification code now lasts 6 months on the same device

If you are using the Pay Advantage integration, or the new ReslyPay, you can now process refunds from within Resly - removing the need to log into the portal and manually process the refund. 

You can now quickly add new comments by clicking the + button. You can chose to apply the comments to the booking, private notes and also housekeeping. The button appears in the booking and on the dashboard.

The new comment will be added as a new line above the existing comments and it will have the user's name and date.

You can now use your SMS templates in channel messaging, we have made the box bigger as well. 

New report - pending transactions report will show all pending charges on the managers account. 

Finance > Financial Reports > Pending Transactions Report