We have completely redone the Housekeeping reports. 

Housekeeping Report (Daily) - Dashboard

• More details on the arriving guest including arrival time and bedding config. The printed report is also a lot cleaner. 
• Handy notifications bar at the top that will identify any conflicting tasks - i.e a departure clean hasn't been marked as done, yet the guest has checked-in. 
• Able to edit housekeeping notes and bedding config from within the report.
• Clean, dirty and in-house tags shown.

Housekeeping Report (forecast) - Reports Tab

We have made some improvements here as well. You can change the view to 'table' (top right). This forecast should help with scheduling. 

"A" = Arrival, "D" = Departure, "DA" = Back to back, "S" = Service, "-" = Guest in house. 

The following merge fields have been created. 

Agent Booking Reference: {{AGENT_REF}}

Guest Arrival Time: {{ARRIVAL_TIME}}

Guest Departure Time: {{DEPARTURE_TIME}}

Guest/Corporate Company Name: {{COMPANY}}

Bedding Configuration: {{BED_CONFIG}}

Link to all merge fields - https://resly.zendesk.com/hc/en-us/articles/360040693651

We have made some changes to how agent comments are displayed. These changes are live and will only apply to new bookings made from Wednesday 11th Nov @ 12.30. 

The room type/category booked, any booking requests, the deposit policy and cancellation policy from the agent will be hidden and visible by clicking the speech bubble. 

Public comments can be added into your email, SMS and letter templates by using the new merge field {{COMMENTS}}. 

New incident: Identified

CBA are making changes to the Netbank portal, which is causing increased numbers of jobs to fail on the transactions step.

We believe that these changes will result in much improved performance for Basiq connections - but for the next few days while CBA finalise the changes and Basiq update the connector to handle the new website, there are likely to be increased numbers of jobs failing.

Recommended action: if a job fails with a service-unavailable error, wait a while and then refresh the connection again. If after a few retries the error does not clear, please report the connection ID to Basiq for us to investigate. This is our general advice for service-unavailable errors.

Please reach out to support@resly.com.au with any questions, problems or concerns.

We will update this notice with progress.

Now when assigning a room you will see a slightly different drop-down menu. Occupied nights pre and post-stay displayed along with monthly occupancy. These changes will help properties reduce gaps between bookings and identify back-to-back stays. 

Unavailable rooms - greyed out and unable to select

Red dates - the room is occupied 

White dates - the room is empty 

Adding a reservation manually has the same dropdown. You can now select the room type/category first, then it will give you the available rooms to choose from. 

The check-in day and check-out day is now showing on the dashboard.  

You can generate and print your daily banking report from the dashboard. 

New staffing department called Administration has been added. Settings > General > Staff. 

Reception user access no longer has access to the Resly property settings tab. Manager and admin remain unchanged. 

The following updates have been made to our tasks function. 

You can print a task report from the new 'Task Report' in the Reports menu. You can filter down to individual staff or departments. 

When adding a new task from the dashboard you can now assign it to a room. 

Tasks that have been assigned to a room now have room number tagging.