A few improvements for managing lock off rooms. 

(1) You can now specify how many bedrooms the lock-off rate plan has. General > Settings > Rate Plan > Edit. 

You will now get an alert if any email communication has not been able to be delivered. 

The manager can now set Gross amount to be shown on the owners statements. 

This is an optional setting as not required for OFT compliance. It might help prevent issues when owners can’t figure out the calculation for percentage charges on gross.

It is not activated by default. To activate, go to Settings > General > Charges > Invoices > Save. 

PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app. 

(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.

Applies to new bookings and cancelled bookings: You can now set up a template for new / cancelled booking notifications to the owner. 

Similar to the guest emails, it will see the tick box under New Reservation, Assign Reservation and Cancel Reservation.

You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements. 

You can now specify black out days that the promotion is not applicable. 

The setting is under each promotion. 

The guest will receive an error message when trying to use the promo code over your selected blackout dates.

Users now have the ability to set default templates to be triggered when a reservation is created, confirmed, cancelled, checked-in and checked-out. 

First select your default templates in Settings > General > Templates. 

When assigning a room, creating or canceling a reservation, checking in/out a guest - you will now see a notification at the bottom of each pop-up. 

0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority. 

1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.

1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.

1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.

1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.

2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.

Introducing Resly Guest Portal, our revamped 'online check-in' facility. 

The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate. 

Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal. 

What does the guest see? 

Here is the fully branded Guest Portal (Welcome Screen)

Guest profile, shows reservation details.  

Online Check-in tab, new features highlighted. 

Success message

Profile checked-in status

Guest check-in details stored against their reservation in Resly.