We were notified of some VRBO request bookings not being auto cancelled when the booking request is not confirmed. We have introduced some enhancements which are now live.
When a VRBO request booking is received and not confirmed, Resly will automatically cancel the booking after 24 hours and will pass the details on to VRBO.
We are conducting some internal training which requires us to reduce our phone support hours over two days this week.
Resly phone support will not be operating during the below hours.
We ask that all support queries are emailed to support@resly.com.au durning the above times as email support will remain open.
Thanks in advance for your understanding.
Resly & Women In present The Best of Tourism Awards 2022, A Night to Remember at The Star Gold Coast!
On Friday 5th of August at The Star Gold Coast, our awards gala is going to be an action packed night full of fun and entertainment that you can not miss!
We would love to see all our Resly properties attend and raise funds for some fabulous charities - Move for Lex and The Tara Brown Foundation.
Gala tickets are available now from $175pp via this link and include a beautiful plated 3 course meal, full drinks package, entertainment, award ceremony and of course a donation to our beneficiaries of the night.
The gala would not be possible without support from our wonderful sponsors. Thank you to Booking.com, RAAS, Hynes Legal, Switch Hotel Solutions, YTB Plumbing and Freedom Internet.
This is the excuse you need to dust off your best outfits, dress to impress and get ready to snap some photos on the RAAS Red Carpet!
The invitation is open to anyone in the industry including friends and family, so spread the word and get your tickets asap - this is going to be a sell out event!
Award nominations will open later this week.
Can’t wait to see everyone there!
We're excited to announce our newest integration partner, Guest Check by Good to Book! Guest Check is guest intelligence software for Short Term Accommodation Providers.
Designed to identify problematic, disrespectful guests, causing disruption, destruction and harm to other guests and staff — GTB refers to them as Rogue Guests.
Completely integrated with Resly, Guest Check helps Good to Book Members identify vulnerabilities before they occur, giving them more time to manage their good guests for great stays.
Their network of authorised accommodation providers share a common goal — provide excellent accommodation and guest services, free from Rogue Guests.
What does that mean for you?
First off - Resly is covering your membership fees! Yes, included in your Resly subscription is a Good To Book membership.
Guest Check provides automated alerts and reports, so you can focus on running your business. And because they're Australian & New Zealand Privacy Law compliant, you can be confident your data is in good hands.
We think this is a great addition to our existing suite of integrations, and we hope you find it as useful as we do!
How to activate your membership? Its easy, in Resly go to Settings > Integrations > Click on Good to Book > The details should auto fill so just click 'Sign up' and you are done!
As always we welcome your feedback!
Sam, Rico and the rest of the team @ Resly
Businesses will be able to claim 120% of their cloud technology costs as a tax deduction from 29 March 2022 to 30 June 2023.
The ATO has a tax incentive for businesses incurring eligible expenditure on business technology/moving to the cloud in that they can claim 120% of their costs as a tax deduction. And eligible expenditure would include any conversion and ongoing Resly subscription costs from 29 March 2022 to 30 June 2023.
You can find more details about the incentives available on the ATO website here.
We're excited to announce that we've just added a new feature to our PayAdvantage integration users. From now on, every new booking made with a credit card will be automatically validated.
This means that you can be sure that the guest card details are correct at the time of the booking. Resly will pick up issues like wrong card number, wrong expiry date, wrong CVC number and etc.
If the card details are invalid, you will receive an alert email, as well as a notification in Resly. When you go into the credit card vault, you will also see the error message there.
We hope you find this new feature helpful. As always, if you have any questions or feedback, please don't hesitate to get in touch.
Expedia Virtual Card: Those cards are only valid after the guests check in. So when we validate those cards at the time of booking, you will see an error "Restricted Card", You can safely ignore this.
We have added the quick filter buttons to tenancies.
All - Displays all tenancies.
Active - Displays only tenancies with an active status.
Owing - Displays any tenancy that has an outstanding balance, regardless of status.
Expired - Displays tenancies that have expired, but have not been deactivated.
Deactivated - Displays tenancies that have been deactivated.
Future - Displays all future tenancies.
Moving forward, tenancies will not automatically be deactivated like they were previously. There is now a status field in each tenancy which property managers can set.
We have made some improvements to the pending transactions summary report.
You can now view the report grouped by account codes (Group by accounts owed and code). Each account code will have a subtotal so you can easily account for your pending income.
We are Beta testing a new report - Agent Owing Report. This report can only be accessed via this Beta link for now - https://app.resly.com.au/finance/agent-owing
This new report displays agents with outstanding bookings. You can filter the report based on how long the accounts have been outstanding.
Share your feedback in the comments below.
Resly is hosting this months' Luncheon in the Sunshine Coast! We would love for our Sunshine Coast properties to come along for a fun afternoon in the sun.
This is an open invitation to anyone in management rights, so bring some friends along. We have some Resly goodies and door prizes up for grabs as well!
You can book tickets here - use promo code resly for 10% off.
Sam, Makaila & Renee will be attending and we would love to see you all in person.
