We were notified of some VRBO request bookings not being auto cancelled when the booking request is not confirmed. We have introduced some enhancements which are now live.

When a VRBO request booking is received and not confirmed, Resly will automatically cancel the booking after 24 hours and will pass the details on to VRBO. 

We're excited to announce our newest integration partner, Guest Check by Good to Book! Guest Check is guest intelligence software for Short Term Accommodation Providers.

Designed to identify problematic, disrespectful guests, causing disruption, destruction and harm to other guests and staff — GTB refers to them as Rogue Guests. 

Completely integrated with Resly, Guest Check helps Good to Book Members identify vulnerabilities before they occur, giving them more time to manage their good guests for great stays.

Their network of authorised accommodation providers share a common goal — provide excellent accommodation and guest services, free from Rogue Guests.

What does that mean for you?

First off - Resly is covering your membership fees! Yes, included in your Resly subscription is a Good To Book membership. 

Guest Check provides automated alerts and reports, so you can focus on running your business. And because they're Australian & New Zealand Privacy Law compliant, you can be confident your data is in good hands.

We think this is a great addition to our existing suite of integrations, and we hope you find it as useful as we do!

How to activate your membership? Its easy, in Resly go to Settings > Integrations > Click on Good to Book > The details should auto fill so just click 'Sign up' and you are done! 

As always we welcome your feedback!

Sam, Rico and the rest of the team @ Resly 

We're excited to announce that we've just added a new feature to our PayAdvantage integration users. From now on, every new booking made with a credit card will be automatically validated.

This means that you can be sure that the guest card details are correct at the time of the booking. Resly will pick up issues like wrong card number, wrong expiry date, wrong CVC number and etc. 

If the card details are invalid, you will receive an alert email, as well as a notification in Resly. When you go into the credit card vault, you will also see the error message there.

We hope you find this new feature helpful. As always, if you have any questions or feedback, please don't hesitate to get in touch.

Expedia Virtual Card: Those cards are only valid after the guests check in. So when we validate those cards at the time of booking, you will see an error "Restricted Card", You can safely ignore this.

We have added the quick filter buttons to tenancies. 

All - Displays all tenancies. 

Active - Displays only tenancies with an active status.

Owing - Displays any tenancy that has an outstanding balance, regardless of status. 

Expired - Displays tenancies that have expired, but have not been deactivated.

Deactivated - Displays tenancies that have been deactivated. 

Future - Displays all future tenancies. 

Moving forward, tenancies will not automatically be deactivated like they were previously. There is now a status field in each tenancy which property managers can set. 

We have made some improvements to the pending transactions summary report. 

You can now view the report grouped by account codes (Group by accounts owed and code). Each account code will have a subtotal so you can easily account for your pending income. 

We are Beta testing a new report - Agent Owing Report. This report can only be accessed via this Beta link for now - https://app.resly.com.au/finance/agent-owing

This new report displays agents with outstanding bookings. You can filter the report based on how long the accounts have been outstanding. 

Share your feedback in the comments below. 

We have added some quick filter buttons around the place. These little purple gems will help you quickly filter out the noise to help you see what you are looking for. 

On the Dashboard

On the Bank Feed

In the Cashbook

In Accounts

When a guest is searching dates that aren't available or they don't meet the minimum stay requirements, previously Resly Direct would show a sad face :( 

Now, instead of just returning a no availability message, Resly will offer other dates that are available with a similar length of stay. The guest can then click on one of the options displayed to continue with the booking. 

This will no doubt increase direct search/booking conversion.

You can now email a receipt from within a tenancy as well as from within a reservation. Quickly email a receipt to your guest or tenant by using the 'Email' button on the bottom of the receipt. 

Guest and host reviews on Airbnb will now show in Resly. You will see it in the channel messages.