Have you wondered why some customers’ purchases aren't rewarded? We heard your concerns and now you can easily see the reason why.

With this upgrade, you can get to the bottom of why some referred purchases don’t qualify for rewards! Learn more ↗

We’re excited to announce that all ReferralCandy users now have access to segmentation!

• Target exclusive groups of customers based on their lifetime spend
• This makes it easier to reward and incentivize your best customers 

Learn more -> 

As always, please reach out to us if you have any questions or need help setting up segmentation. We’re here to help!

We've made our API consistent with how campaign and account states behave. Certain API methods will now return a 403 HTTP error status code when your account is suspended or your campaign is not live. Learn more at https://www.referralcandy.com/api.

Easily stop or activate your campaign anytime. More campaign states are coming soon so stay tuned!

Unsure what the state of your account or campaigns are? Quickly check these using the revamped status card on your dashboard!

Existing Referral link

• Show referral link immediately upon purchase
• Recommended for normal referral programs

NEW Signup form

• Show signup form first 
• Recommended if you use segments: Customers can't join/automatically enroll into your referral program if they don't meet your segment criteria (ex. spend > $100), but you can use the popup to inform them about your program

• Contact enrolled already?	Signup form on?	Behaviour of popup
  ✅	✅	Show referral link immediately
  ✅	❌	Show referral link immediately
  ❌	✅	Show signup form
  ❌	❌	Show nothing

Explore this on your dashboard ➝

Sidenote: Available for all new merchants and existing merchants (signed up to ReferralCandy from mid-December 2022)

Now, with the segments feature, you can start an affiliate program easily! This allows you to create a campaign that only enrolls people who signup via your site widgets or signup forms. Affiliates help you to reach new audiences in your industry, and not just your existing customers who’ve purchased your product 🤘🏼

(If you have previously used our email settings to support this capability, please follow the steps below).

Get Started

• Go to Target Audience > Select 'Widget Signups' as your target segment in the dropdown
• Go to Widgets to paste the relevant code snippet to your website. (Alternatively, add your Join Page link on your affiliate program page).

Note: This feature is available to new merchants only - and will be gradually released to all merchants by next week!

Learn more about how affiliate programs work ➝

If you haven't noticed, we've refreshed email, pages and widget designs from 6 December 2022!  🎉 

Here's what you need to know:

• Sleek design with individual corner radius (CTA) and colorful social media icons
• Saved changes such as your uploaded assets and text remain unchanged
• Better mobile experience

Exceptions
Themes on autopilot or developer mode will not be affected.

Check it out
Head over to Email & pages to try it out! If you missed it, we now also support 95 Google fonts to better customize your branding. 
 

In this fireside chat, we're hosting our CS experts to share their best practices for running a successful referral program ☕ Don't miss out on this live 45 min Q&A session - available for the next 3 weeks:

• Get an overview of ReferralCandy: Learn how it can scale your business
• Learn best practices: Our CS experts of 5 years, Adam and Caye, will share tips from their experience informing over 30,000 brands
• Get your questions answered: Anything about 3rd party integrations, landing page or email designs

🎧 Join us here by selecting your preferred time here. See you soon!

Hello there!

Here are some quick updates on the exciting projects we have been working on:

1. New dashboard rollout

We are testing the new dashboard with 100 merchants to make sure it is working great. Keep an eye out for an invite from us to try the new dashboard!

2. Custom email domain

You will soon be able to send your referral emails via your brand's domain (with the new dashboard). This will give you more control over the branding and deliverability of your emails. We are QA-ing this feature at the moment.

3. Klaviyo improvements

Many ecommerce merchants use Klaviyo for their email marketing. To allow you to manage and automate your referral emails in Klaviyo, we are improving our Klaviyo integration. Let us know below if you have any specific feedback on our Klaviyo integration.

If you are not using Klaviyo with ReferralCandy yet, here's how you can set it up.

4. Multi-language text fix

Previously, merchants who enabled multiple languages for their referral program had issues saving edits to their text. This has been fixed.