Dear Crescendo Lab Partners,
To enhance the security of your company's use of the MAAC platform, we will enable two-factor authentication (2FA) for all accounts starting on October 28, 2024. This added layer of security will help protect your account and reduce the risk of unauthorized access.
Once 2FA is activated, all MAAC users in your company will be required to verify their identity using an email verification code in addition to entering their password during login.
To ensure you can log in smoothly after 2FA is enabled, please make sure that the email address associated with your account can receive verification codes without any issues. If you encounter any problems or have any questions, feel free to contact our Customer Success team at help@cresclab.com.
Thank you for your understanding and cooperation in helping us keep your account secure!
💁 Applicable to: MAAC customers
👉 For detailed instructions, please refer to the guide: Two-Factor Authentication for accounts
In addition, we kindly remind you to regularly check your current MAAC account user list. To do this, follow these steps:
MAAC > Top-right corner (Account) > Access Management. Once you're in the Access Management section, you will see a list of all MAAC users associated with your account.
Since MAAC currently doesn't support account suspension, if you need to delete any users, please email help@cresclab.com using your company's domain email address.
Please copy and paste the following details into your email to request user removal:
- Brand Name:
- Contact Person:
- Contact Person's Email:
- Email of User to Be Removed:
👉 For detailed instructions, please refer to the guide: Tutorials|How to add MAAC users ?