Prior to this update, incoming calls were not displayed to a Remote Support user if they were already engaged in a call. With this update, they will now see all incoming calls, ensuring full visibility to anyone trying to call support. If a subsequent call is answered, the active call will end and the new one will begin.

In addition to handling multiple incoming calls, we have also added the ability for a Remote Support user to respond to a call with a written message.

Clicking the middle button on an incoming call will open an input field to type a custom message that will be displayed to the caller.

A confirmation message will show in the dashboard log when the green button is pressed on the caller's screen.