Flexible Reminder Scheduling, Uptime Logs, and Account Edit

This month we've got a handful of new features to announce.

Reminder Scheduling
Reminders in Hearo were originally intended to meet the demand of daily schedules. They ran on a 24 hour rotation. If a reminder was set for 8AM it would go off every morning at 8. To better facilitate diverse scheduling needs we are releasing an update that will provide much more flexibility in scheduling reminders.

For example: Set a reminder to take out the trash at 7PM every Sunday. Or take medications every Monday, Wednesday, Friday.

The scheduler is very flexible and can be used to set most scheduling patterns. Some common examples would be: Weekdays, Weekends, First/Last day of the month, Every 2nd Wednesday, Every other day, etc.

In addition to the flexible recurring scheduling, we've also added the ability to make a one-off reminder. This is great for individual reminders that are only meant to be sent once, like a doctor appointment.


Uptime Logs
At Hearo we monitor 24/7 for when a touchscreen, tablet, or sensor hub loses connectivity. These outages come in many shapes and sizes ranging from power outages, poor cellular connectivity, staff/user unplugging equipment, etc. One of many tools we use to monitor this is our dashboard that shows the realtime snapshot of all devices at each location. We are making this dashboard visible to all company users so you have visibility to the device status in each location. In a future update we will provide more granular details about each device type and who they are assigned to.

Click on Uptime Logs in the main navigation to access this dashboard.


Account Edit
Previously, users needed to have a Company Admin edit their profile details. All users can now edit their own profile by clicking on your profile image in the top right of the Hearo dashboard and then clicking on My Account. Here you can update your profile image, email, name, phone, and password.

Profiles can also be edited from the Hearo Mobile application by clicking the Edit icon in the upper left hand corner on the main screen.


Live Voice Transcriptions and Sleep Summary

Live Voice Transcriptions
Audio calls are great, but sometimes your client may need to visibly see what it is you are saying. Hearo now offers Live Voice Transcriptions which can be enabled with a simple button tap.

From the touchscreen, simply have the Individual tap the Live Voice Transcriptions button. As a support user you can also remotely trigger this on behalf of the Individual from your call screen.

Sleep Summary
In addition to bed presence logs(in/out of bed), you will now see a daily sleep summary that will calculate the total time an individual is in bed. To account for leisure time spent in bed, this summary will discard any in-bed times that are less than 45 minutes.