On Friday (December 20) between 3pm to 5pm PST, a system-wide issue may have caused sales to process without deducting inventory.
Action Needed:
Conduct an inventory audit to adjust for any discrepancies. Add a note to your audit stating "System error on December 20".
We apologize for the inconvenience and are working to ensure this does not happen again.
Need help? Please reach out to our customer support team.
Receipt Custom Names
Now, you have the power to personalize your receipts exactly the way you want. Whether it's your company's name, the specific location, or a custom designation, the choice is yours. Retailers can easily designate their preferred display option, and if they opt for a custom name, it's effortlessly adjustable to perfectly align with their store's identity.
Loyalty information on Receipt
Now, it's easier than ever for retailers to tailor their receipts to their preferences. With a simple toggle, you can choose whether to showcase Loyalty Earned and Loyalty Balance at the bottom of each receipt. This level of control ensures that your receipts convey exactly the information you desire.
BLAZE ECOM - Delivery
Exciting news for retailers using BLAZE ECOM: we're introducing a powerful new feature that puts you in control of your delivery strategy.
Now, effortlessly set up delivery zones directly within your dashboard. Tailor your approach by choosing between a flat-rate fee, allowing a single shipping charge for any address, or opt for precision with zone-specific fees based on Postal Codes. With this flexibility, you can charge varying fees per zone, all managed seamlessly through BLAZE Canada’s dashboard.
Curious to learn more? Dive into the feature's documentation by clicking here.
BLAZE ECOM - Alberta (AGLC) Customer Age Verification
Alberta retailers using BLAZE ECOM can now seamlessly integrate Age Checker. This feature streamlines age verification by enabling customers to sign up, upload IDs, and comply with AGLC requirements. Verified customers gain access to the complete menu, while others view limited options. Elevate compliance and customer experience with this smart integration. Learn more here.
BLAZE ECOM - Menu with Taxes
Retailers will have the ability to show their product prices on their online menus with taxes added. This should help customers know how much they are going to pay for the product even before getting to the checkout page.
Dashboard - Fixed an issue where customer information was added to the notes section of the orders if any of the information matched with a previously deleted customer when using an external integrator
Dashboard - Fixed an issue where the word “Reconciled” was duplicated
We’ve identified an issue where parked sales and inventory were experiencing a delay in real time updates.
February 4 - 5:41am PST: The engineering team was notified that Greenline parked sales and inventory were experiencing a delay in real time updates.
February 4 - 8:13am PST: The issue has been resolved. No data was lost and our team is continuing to monitor.
We’ve identified an issue where Greenline Summary Reports are not loading as expected. Advanced reports are not affected.
January 16 - 10:00am PST: The engineering team was notified that Greenline Summary reports are not loading as expected for some users.
January 16 - 10:15am PST: The engineering team has started an active investigation into the issue.
January 16 - 1:15pm PST: The reporting issue has been resolved. Our team is continuing to monitor.
We've identified an issue with our latest tablet POS update that has slowed down performance for Greenline users. Our engineering team has identified a fix and will be working on release this week, based on Android/iOS app approval times.
EDIT 1: Apple is currently reviewing our expedited app submission. We will release the fix as soon as it's ready.
EDIT 2: The performance update has been released. Please go to your app store to update your apps.
As you may have noticed, the POS parked sale experience has been updated to support paid online orders. Our goal is to allow budtenders to do more from the POS vs having to go to the Dashboard.
However, some stores have experienced issues with uncleared historical parked sales.
This can happen if stores have not marked orders as "completed". As a result, some stores saw many old orders re-surface in this update. Our team has been listening and is working to clear them for all customers.
We apologize for any confusion this may have caused.
Please reach out to us if you have any questions or concerns.
Learn more about our parked sales here:
Browser POS: https://intercom.help/greenlinepos/en/articles/5970983-pos-browser-online-and-parked-sale-order-management
Tablet POS: https://intercom.help/greenlinepos/en/articles/5954679-pos-tablet-online-and-parked-sale-order-management
Some customers are experiencing challenges where they receive an email saying that their subscription has been cancelled after not inputting a credit card.
We are aware of the issue and are working with Chargebee to resolve it as soon as possible.
We're aware of reporting issues and the team is investigating it right now.
Update: We've increase the reporting service capacity and stabilized it. We're currently monitoring.
We appreciate your patience and apologize for any inconvenience.
In the past week, we identified an issue that results in intermittent blank receipts being printed from the Greenline POS app.
Our development team released a fix - please visit the iOS App Store and download the latest release.
Our development team identified a recent issue with opening inventory calculations for compliance reports. This issue happened for a minority of cannabis products that have not had any inventory changes in the past 3 months.
If you noticed your opening and closing inventories not lining up, please try re-generating now.
Our fix went out Friday Jan 8 at 3:40pm PST.
