As 2019 comes to an end, I wanted to show my sincere appreciation to all of our customers.

When we started back in 2018, we were a small technology business servicing 20 stores. Our focus was making sure that we serviced stores the best we could during those tumultuous times. Business owners experience a lot of anxiety - loans, rent, staffing, unexpected surprises, competition, self-doubt, business partners - and the uncertainty of the cannabis industry certainly did not help. As someone who experiences anxiety as well, I truly saw it as my job to put in my all to make sure retailers did not experience more than they needed to.

We've grown to service 100+ stores by the end of 2019, but the way we think has not changed.

Our job is far from over, with so many exciting features and new offerings scheduled for 2020. Our promise to our customers has always been that we will grow with you through thick and thin, through any challenge the industry may throw at us.

Thank you for letting us be part of that ride.

Sincerely,
Albert Kim
CEO

EDIT: As of Dec 21, Greenline POS has been updated to apply the 20% vape tax before all other taxes, as per the following requirement:

Original post

The BC government will be charging 20% PST for all vape products starting 2020. Greenline has added a new 20% "Vape PST (BC)" tax line available for BC stores to add. We suggest setting up a new tax group that looks like the following:

Please attach this tax group to your vape products as they come into the market in 2020.

More information can be found here: https://www2.gov.bc.ca/assets/gov/taxes/sales-taxes/publications/notice-2019-005-sellers-vapour-products-pst-rate-increase.pdf

Later today, an iOS update will be released that improves on Greenline's current receipts. Here is a list of the major improvements coming out:

• Sale IDs are displayed more prominently at the top of the screen
• Horizontal lines to differentiate between different rows
• Option to always show the SKU on receipts (check your Dashboard > Settings > Receipts)
• Merrco/Moneris payments show the EMV, last 4 digits of the card, and the auth #
• If no customer is selected, the customer row will be hidden
• Product, quantity, and prices are clearly differentiated with headers
• Text visibility improvements (light gray text has been changed to black text)

We wish everyone a happy holidays and happy new year! Please be aware we will be less responsive and only available through our live chat on the following dates:

Dec 24th, 25th, 31st, and Jan 1st.

As we approach Cannabis 2.0, the Canadian government has established cannabis product equivalencies. Consumers can still only purchase a maximum of 30 grams of dried flower at one time. According to the equivalency guidelines, one gram of dried cannabis is equal to:

• 0.25 grams of concentrates
• 15 grams of edible product
• 70 grams of liquid product
• 1 seed

What are you most excited and worried about for Cannabis 2.0?

We've consistently heard from our customers that inventory management is never a fully solved problem. The moment you feel that you have it under control, something else shows up, there is a new fire, and your processes don't feel adequate anymore.

At Greenline, we want to help be a part of the solution. We want to be sure that we're always pushing the boundaries of retail technology and best practices. That's why we are announcing (exclusively to our customers) a Q1 2020 release of what we call Greenline Pocket.

The core foundations of the app are simple

• It should minimize the need for managers to run back and forth to their PCs and storage rooms (purchase orders, transfers, etc.).
• It should encourage users to check and count their inventory more frequently to be more accurate (audits).
• Everything should be scannable.

We will be rolling this out to a limited set of stores for beta testing. When Greenline Pocket exits its beta stage, we intend for it to be a monetized add-on, on top of current subscriptions. Look forward to that during Q1 2020.

If you have ideas or suggestions on what you'd like to see in a mobile app designed to save you time, please leave a comment below! We want you to be involved in our development process.

It's December 14th, what are you waiting for! We recommend doing audits on Greenline at least once a week. You might be super busy and don't think it's worth the time but it will save you from greater trouble in the future.

Follow the instructions below to perform an audit:

Under your Dashboard > Inventory > Audit, press "Add audit" on the top right hand side of your screen, select the inventory location you're auditing for, and you should see a screen like the screenshot above.

Next, click "Bulk import" on the right hand side. This is a helpful tool to import the product you're looking to count. You can bring in products on a per category/vendor basis, and even select a date range for active products. What this means is that if a product has not been sold/audited within the specified time period, it will not be included in the import. This is especially helpful when you have a massive product catalog, and you only want to count relevant products.

If you want to add absolutely every product that fits your criteria, regardless of activity, you can simply press "X" next to the date filter.

Once you've added your products, you can enter your counted products, and view any discrepancies. Once everything has been filled in, press "Complete" on the top right hand of the screen to check in your new inventory counts. Your inventory will be replaced with the new quantities you've entered.

One important thing to understand is that your audit's "expected quantities" section is a snapshot from when you first created the audit. If you started your audit 30 minutes ago, the expected quantities will be from 30 minutes ago. If you want to compare against your latest values, press the "refresh" icon next to the table header.

Hello Greenliners!

There have been some updates regarding the BC compliance reports.

1. What happened? Extracts and Edibles have been included and Oils have been removed.

What you need to do? Update your compliance category for all Oil products to be one of the Extracts or Edibles compliance category.

2. What happened? The submission method for compliance reports has changed. The LCRB has sent stores a notification email regarding these changes. Reports are now submitted through a LCRB portal rather then submitting a .CSV file.

What you need to do? Follow the email instructions and use the portal to submit your upcoming months compliance report.

For more information, please see here: https://www.canada.ca/en/health-canada/services/drugs-medication/cannabis/tracking-system/monthly-reporting-guide.html

You can also send an email to your compliance officer letting them know it would be beneficial for you and the LCRB to send these email notifications to Greenline directly.

To give stores more flexibility around standalone vs. variant products, we've developed the following options that are available in both the product list and edit product pages.

• Split to standalone: Pulls a variant out to be its own standalone product
• Split to variant: Creates a new parent product and pulls the product to be a variant under it
• Merge: Pulls either a standalone or variant product to be another product's variant

All 3 of these options will maintain inventory and sales history, making it easier to recover from products entered incorrectly the first time and reducing the need to delete compliance products (which makes generating compliance reports more difficult).

To further protect customers from potential disruptions, the Greenline team has greatly improved on the iPad offline mode feature. Once your app is updated, it will handle the following conditions:

• You force-quit the app during a shift
• The app crashes during a shift

The app will now locally store your company, location, device, shift, product, inventory, discount, and offline sales data in a resilient way that will re-populate once the connection to the Greenline API is restored. Thank you to our customers for providing us this feedback - we're always working hard to improve your store experience as we approach the holiday season.