Retailers can now use Greenline Loyalty using points as a unit as opposed to dollars. This is a step towards our system eventually supporting discounts that are redeemable for a fixed number of points.

What will happen to my existing customer loyalty balances?

Dollar balances have been automatically converted to points at a 1:100 ratio. For example, if a customer has $10, it will become 1000 points.

Where can I adjust how many points a dollar is worth?

On the Greenline dashboard > Loyalty page, there is a new section to define how many points is worth a dollar.

How can I update how many points my customers have?

Points can be bulk updated using the customer list CSV export/import tool. Existing points can be increased/decreased via spreadsheet formulas.

How does this affect the loyalty checkout flow?

The checkout experience is the same since the last loyalty as a payment method release, but there will be additional information displayed about customer point balances, in addition to their dollar conversions.

Does this affect my reports?

Reports are not affected. Loyalty balance redemptions can be seen in the payment types report.