For our Apple product users, a newly redesigned experience is now available in the App Store for iPhone and iPad. To see it in person, you have to download the upgrade which is quick and easy:

Download it here

New features

The new experience, after upgrading to the new 1.2.7 Version, is the first screen you see sleek and inviting.

The new screen comes in a choice of light or dark mode. The dark mode is useful for reducing eye strain in low light conditions. To activate the dark mode you may need to change your settings in the account. Here are a few quick steps to take:

1. From your Mailroom page, click the hamburger icon in the upper left corner. 
2. Click on Settings.
3. Find the Theme setting all the way at the bottom of the screen.

4. The Theme will give you two options: Automatic (iOS settings) and Dark mode. Make your selection.
   
   
   

   
   
   
   
   

   Why did we release this upgrade?

   Our aim is to provide a more satisfying, consistent, and fully functional experience for you.

   
   

   More to come

   Updating the login experience is one of many upgrades coming in the future. A more secure entry point is in development with a new Two-Factor Authentication (2FA) and the ability to show or hide your password at login. 

   
   

   That’s a wrap!

   At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

   🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

   PS: If you appreciate this post, will you give us a like?👍 

   
   

   
   

Introducing our new Dashboard!

We are excited to announce the release of a new Dashboard view for our web application.

The new Dashboard view was designed based on customer feedback and the key services you access most.  You can avoid navigating through multiple menus to see and manage your account. With this new top-level view, you can spot your new mail, recent activity, the status of the services you’ve requested, plan details, usage, and the number of items incurring storage fees - all in one place.

The Dashboard is now the default view when you log into your account at  earthclassmail.com 

See what’s new

Left Navigation Bar

Find your user account information on the top left of the screen. If a triangle is present next to the account #, you can click on it to switch between other users associated with this account. If you navigate away from the Dashboard and wish to come back, it’s the first menu item on the navigation bar.

Top Section - Recent Items in Mailroom

Your most recent mail items appear at the top of the Dashboard. For easy recognition, the large thumbnails show the scanned image of the mail or package. This section gives you a quick snapshot of your most current mail. If you wish to see all items in your mailbox, click on the link: “View all items in Mailroom.”

Middle Section - Service Status

This section is a summary view of your top account activities in one glance:  Scans, Deposits, Shipments, Storage/Usage Fees. Detailed information on any of these items is one click away. Just hover over the ellipse to see more choices. 

• Scan  - displays the number of new scans and items scheduled for scanning. 
• Deposit  - displays the quantity and status of your deposits. All mail Items available for deposit appear first followed by the items currently in the check deposit process.
• Ship - displays the number of pending shipments and the scheduled time for your next shipment. 
• Store - displays the number of items stored at our facility and those incurring storage fees.   For more detailed information on your storage fees, scroll your mouse over the ellipse on the top right of the Store section. 

! IMPORTANT MESSAGE REGARDING STORAGE FEES:  Mail items will be stored at no cost for 30 days and packages at no cost for 10 days.  Monthly storage fees will accrue after those periods. For more information on current storage fees, go here.  To avoid storage fees, we recommend viewing your account before the end of each month and shred unwanted mail items and ship out any stored packages.

Bottom Section - Account Summary and Address(s)

In the previous user interface, you would have to navigate several menus to manage your account. Now it comes right up after login!  

Right Activity Bar

Your recent activity is now showcased on the Dashboard under Activity. You’ll be able to see all your information from new scans to account deposits.

That’s a wrap!

At Earth Class Mail, we take your customer satisfaction seriously. Each week we analyze customer feedback and then work towards creating the best possible experience for you.

🙋 Do you have feedback for us?  Please reach out: mobile@earthclassmail.com

PS: If you appreciate this post, will you give us a like?👍 

We’ve optimized our iOS app for iPads! Get the most out of your Earth Class Mail app, which now supports iPad views in both portrait and landscape modes. 

Download our iOS app today

Great news! We’ve added more options for international shipments. You will now be able to declare items as ‘returned goods’ when selecting the content type on international shipments. This new label will avoid excessive duty charges that would be charged if shipment contents were labeled as ‘merchandise’ or ‘documents.’

Steps:

1. Login to your account (hyperlink). 
2. Choose “Ship” at the top of your menu, or select from the drop down on your mobile app. 
3. Under “Shipping Preferences,” choose “International.”
4. Select the drop down menu “Content Type” and you will see the options for ‘Documents,’ ‘Merchandise,’ and ‘Returned goods.’

 Our new shipment calendar pre-selects the next available date so you know your fastest option immediately. We’ve also improved our ‘Move To’ function to no longer include the current folder that your item(s) is in to avoid moving items back to their original location.  

Some more great improvements and updates:

• Improved shred, deposit, scan, and ship auto-rules making sure those rules will stay in place and won’t be cancelled with the removal of a recipient.
• Updated “Add Recipient” error message to clearly state why you cannot add certain recipients to your account.  
• Improved list view design and tag drop menu on mobile web so you can see more items than ever before on your mobile web browser
• Improved  zoom in and out function to stop documents from zooming out a little too much!
• Added a value limit on your international shipment value declarations to avoid errors
• Improved  “Send to Cloud” auto-rule to prevent you from unknowingly creating auto-rules that will not work. 
• Updated “Order Complete” and “You’re All Set”  page designs
• Improved loading items list experience on iOS App
• Fixed bug with shipping cart functionality to remove items marked as “not my mail” on iOS App
• Fixed Checkstream integration so it doesn’t block the Client Application in case of service downtime.

You can now spend less time digging through your account inbox with our latest addition of ‘Sender’ to the filter options. This new feature will allow you to easily sort through your account, including or excluding items from particular senders.

Steps:

1. Login to your account
2. In Account Settings, go to “Automation Rule”
3. Under Set Includes/Exclusions, add the sender name(s) under “Match the following sender names.” (Note: you do not need to provide the Sender’s full name)
4. Once the rule is added, you will now be able to include or exclude mail from listed senders

Great news! Our iOS App now supports dark mode as its background. Dark mode reduces battery usage and improves visibility for users who are sensitive to bright light or have low vision. 

Added bonus! Universal links are Apple’s way to link to content in your iOS app, making sure you get to the right place on our app. Our mail notification email action buttons will now support Universal Links, taking you to exactly where you want and need to be on Earth Class Mail iOS app.

Download our iOS app today

Move items faster than ever before with our new and improved features!  Our improved “Move To Inbox” and “Move To Archive” options will allow you to move multiple mail items quickly and easily. Additionally, you can now move items on your account, regardless of the recipient the folder is assigned to. 

We’ve improved our “Send To Cloud” auto-rule. You will now be warned if your Cloud connection has been deleted or disconnected to avoid accidental changes. 

The mail sharing feature has been upgraded with added security, tracking, and flexibility. You now have the ability to customize the name of the postal mail PDFs you share. Additionally, you have the option to share a new secure direct link to the PDFs. With the link, you can track how many times it has been viewed, and you can confirm that the intended recipients have received the link. The recipients can access the PDFs without an Earth Class Mail account, allowing for a more frictionless sharing experience.

See sample screenshots of the upgraded mail sharing feature below: