When it comes to striking a balance, security is one of those thorny areas. While safeguarding all you entrust into Donna's hands is essential, these measures should never get in your way. Think unlocking your phone by looking at it rather than a clunky airport security check.

With this in mind, we have redesigned the sign in & sign up flows. We have stayed clear of passwords — this should keep your IT departments jolly 🤞 — and minimised the amount of emails flowing into your mailbox for verification. Once signed in, accessing Donna should never take more than 3 seconds.

To go back to our analogy, now you can keep your belt on and rest assured. Well, draft assured.