At Apartbook we want to be the best we can be at communicating with you. In order to help us achieve this, we have introduced a new support service to the system. The support service helps us to manage any tickets raised. It allows us to create projects, track progress and priorities functionality requests.
As Apartbook grows, new people will be introduced to the business with direct email communication for support and feature request becoming more difficult to manage. Our new support software means anyone in the team will be able to pick up on a request and assist you.
Moving forward when requesting tech support or future improvements please raise a ticket in the Get Support area of Apartbook. Of course, we are still at the end of the phone to talk to, as we love to have a chat, but even the team at Apartbook sometimes need to sleep. 😴
To use the Support area click the Get Support button
This will take you to the Help Centre page
You can then raise a ticket by clicking Raise a Support Ticket button.
This will take you to the Helpdesk page. Please select a category you would like support with from the options on the screen.
Finally fill in the details required and leave us a message.
Please give us as much information as possible, include images if required and help us to understand the request. The more we know the quicker the issue will be dealt with or a feature designed and built.
We are working hard to bring you a full manual and a knowledge base of Apartbook, which is also being created for the Customer Help Centre.
Thank you for trusting Apartbook with your business and supporting our growing company to bring you the best technology available in the industry. 😀
Richard & Mikey