Revenue by Apartment Report

A new report has been introduced to Apartbook allowing you to just see the revenue made in each Apartment.  

To access this report go to:

  1. Reports.
  2. Click Revenue by Apartment.
  3. Select the number of nights.
  4. Remove the Location / Buildings/ Apartment Types you don't want to report on but click the X.

5. Click Run report

Once the report is showing you can now download the report.

Thank you Apartbook Team 

Invoice Downloads

You can now download an invoice report from the Apartbook. 

To do this go to:

  1. Invoices and Payments
  2. Invoices 
  3. Click the filters button 
  4. Select from the different dropdowns the type of download you would like.
  5. Click Filter Invoices 
  6. Click Download CSV 
  7. Save the file.

Thank you Apartbook Team 

Payment Security

4 level security.

Apartbook offers 4 levels of security checks:

  1. Address
  2. Postcode 
  3. CVC
  4. 3D Secure

While 1,2 and 3 offer protection to confirm the user of the card is the owner of the card, they will not protect you against chargebacks being made against you. 

A payment through 3D Secure will ensure you can dispute chargebacks and in turn protect your business revenue. 

How to process 3D Secure.

In order to process a 3D Secure payment, you will have to send a payment link to the customer. This will then force the guest to make payment through your banks relevant security methods eg- passwords, OTP numbers, app confirmations. 

You can find the Send Payment Request button in the top right-hand corner of the payment card of the booking screen.

Fill in the customer details and a message, then click Send Request.

Once the payment has been made you will receive an email and be notified in Apartbook. 

Bookings made through the booking engine will also go through the 3D Secure process.

3D Secure payments are for one-time payments only.

When you store a card in the Apartbook to charge at a later date the payment will not be protected by 3D Secure, this includes payments made through your booking engine. Only the initial payment will be considered 3D Secure. 

Does this work on my account?

Your payment gateway should have been set up with maximum security levels. If this is not the case please contact us to and we will be able to assist you. 


Apartbook team 

Data Export Feature!

Apartbook now allows you to export your data easier and quicker.

If you have not yet used this then go to settings and click exports.

  • Export Bookings 
  • Export Customers, Companies & Agents

Do you have other data you would like to be able to export?

Let a member of the team know your ideas.

Thank you,

Apartbook team.

Sell on Agoda! is an online travel agency and metasearch engine for hotels, vacation rentals, flights, and airport transfer.

You can now promote and sell your apartments directly from Apartbook to Agoda. 

If you would like to connect your apartments free of charge through our channel manager please contact a member of the team. 

Thank you, 

Apartbook team.

New Booking Screen

Updates to the booking screen will now be going live. 

The updates include redesign and added functionality. 

We have worked hard to simplify the booking screen, however, any redesign will mean some changes which may mean you have to familiarise yourself with the new screen.

Added Features

Door Code:

A door code can now be added to the booking. This could be door codes to your apartment or a safe. A tag has been added so this will automatically be added to email correspondence with your guests. You will be able to add this tag to your email templates. 

You will find the door code in the notes and additional information area of the booking screen.

Payment Security:

You will now be able to see the security levels of your payments. 

Icons have been added indicating the different security levels your payment has been through. The most secure payments will have all 4 levels of security passed. 

A separate update on best practice to make sure you have the highest level of payment security will follow.

The update is available for Stripe and Breathepayment users. 

American Express Payments:

You can now verify and store American Express cards for a booking.

To verify cards:

  1. Click Add Card
  2. Enter the guest details 
  3. Select the Verify from the Card Action dropdown 
  4. Click Verify and Save

If you verify a card it will not pass the 3D secure process which allows you all 4 levels of security. Only payment link request will complete the 3D secure process and protect your payment from any chargeback disputes. 

Payment Status:

Payment Icons have been added to the status bar making it easier to see the current status of your transaction. A full list of the icons will be explained in the best practice update to follow. 

Booking Settings:

Booking settings is a new drop-down for the booking screen.

Booking settings will be the new area where you can switch on different settings for the booking like taxes and covid VAT rates. This area will grow with new settings as the software improves and develops. 

The update will go live within the next 24 hours. 

Thank you, 

Apartbook team. 

Genius Icon

If you sell Genius rates on, you will now be instantly able to see if a guest has selected a Genius rate at the top of the booking page. The Genius icon has been added to any booking that has been booked on a Genius rate. 

This feature is only available if you use Apartbook's channel manager. If you are using STAAH the icon will not appear. 

If you would like to move to Apartbook's channel manager please contact a member of the team. 

Thank you, 

OTAs Commision.

Apartbook has now introduced the commission rates charged by and Airbnb. They will now appear on the booking information. Airbnb will also be added to your invoice.


The commission will not appear if you use STAAH channel manager as Apartbook does not receive that information from STAAH. 

If you would like to move to Apartbook channel manager please contact a member of the team. 


Virtual Cards

If you are using Apartbook channel manager and receive payments via virtual cards from the information will now be displayed in the format below.

Once you have received the virtual card you can charge the card in Apartbook one day after check-in as per terms below.

  • From 1st of November 2019: You can see virtual credit card details in the extranet for 18 months (547 days), starting from the check-out date. 
  • The activation date of all outstanding and future Virtual Credit Cards (VCC) is one day after the check-in of the reservation.
  • If you haven’t already charged a virtual credit card after a guest has checked out, you’ll have up to 12 months (365 days) to charge it.

The virtual card information is not available if you are connected to STAAH, as this information is not passed through to Apartbook. If you would like to move to Apartbook channel manager please contact a member of the team. 

Thank you,

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