Payment Security

4 level security.

Apartbook offers 4 levels of security checks:

  1. Address
  2. Postcode 
  3. CVC
  4. 3D Secure

While 1,2 and 3 offer protection to confirm the user of the card is the owner of the card, they will not protect you against chargebacks being made against you. 

A payment through 3D Secure will ensure you can dispute chargebacks and in turn protect your business revenue. 

How to process 3D Secure.

In order to process a 3D Secure payment, you will have to send a payment link to the customer. This will then force the guest to make payment through your banks relevant security methods eg- passwords, OTP numbers, app confirmations. 

You can find the Send Payment Request button in the top right-hand corner of the payment card of the booking screen.

Fill in the customer details and a message, then click Send Request.

Once the payment has been made you will receive an email and be notified in Apartbook. 

Bookings made through the booking engine will also go through the 3D Secure process.

3D Secure payments are for one-time payments only.

When you store a card in the Apartbook to charge at a later date the payment will not be protected by 3D Secure, this includes payments made through your booking engine. Only the initial payment will be considered 3D Secure. 

Does this work on my account?

Your payment gateway should have been set up with maximum security levels. If this is not the case please contact us to and we will be able to assist you. 


Apartbook team 

Data Export Feature!

Apartbook now allows you to export your data easier and quicker.

If you have not yet used this then go to settings and click exports.

  • Export Bookings 
  • Export Customers, Companies & Agents

Do you have other data you would like to be able to export?

Let a member of the team know your ideas.

Thank you,

Apartbook team.

Sell on Agoda! is an online travel agency and metasearch engine for hotels, vacation rentals, flights, and airport transfer.

You can now promote and sell your apartments directly from Apartbook to Agoda. 

If you would like to connect your apartments free of charge through our channel manager please contact a member of the team. 

Thank you, 

Apartbook team.

New Booking Screen

Updates to the booking screen will now be going live. 

The updates include redesign and added functionality. 

We have worked hard to simplify the booking screen, however, any redesign will mean some changes which may mean you have to familiarise yourself with the new screen.

Added Features

Door Code:

A door code can now be added to the booking. This could be door codes to your apartment or a safe. A tag has been added so this will automatically be added to email correspondence with your guests. You will be able to add this tag to your email templates. 

You will find the door code in the notes and additional information area of the booking screen.

Payment Security:

You will now be able to see the security levels of your payments. 

Icons have been added indicating the different security levels your payment has been through. The most secure payments will have all 4 levels of security passed. 

A separate update on best practice to make sure you have the highest level of payment security will follow.

The update is available for Stripe and Breathepayment users. 

American Express Payments:

You can now verify and store American Express cards for a booking.

To verify cards:

  1. Click Add Card
  2. Enter the guest details 
  3. Select the Verify from the Card Action dropdown 
  4. Click Verify and Save

If you verify a card it will not pass the 3D secure process which allows you all 4 levels of security. Only payment link request will complete the 3D secure process and protect your payment from any chargeback disputes. 

Payment Status:

Payment Icons have been added to the status bar making it easier to see the current status of your transaction. A full list of the icons will be explained in the best practice update to follow. 

Booking Settings:

Booking settings is a new drop-down for the booking screen.

Booking settings will be the new area where you can switch on different settings for the booking like taxes and covid VAT rates. This area will grow with new settings as the software improves and develops. 

The update will go live within the next 24 hours. 

Thank you, 

Apartbook team. 

Genius Icon

If you sell Genius rates on, you will now be instantly able to see if a guest has selected a Genius rate at the top of the booking page. The Genius icon has been added to any booking that has been booked on a Genius rate. 

This feature is only available if you use Apartbook's channel manager. If you are using STAAH the icon will not appear. 

If you would like to move to Apartbook's channel manager please contact a member of the team. 

Thank you, 

OTAs Commision.

Apartbook has now introduced the commission rates charged by and Airbnb. They will now appear on the booking information. Airbnb will also be added to your invoice.


The commission will not appear if you use STAAH channel manager as Apartbook does not receive that information from STAAH. 

If you would like to move to Apartbook channel manager please contact a member of the team. 


Virtual Cards

If you are using Apartbook channel manager and receive payments via virtual cards from the information will now be displayed in the format below.

Once you have received the virtual card you can charge the card in Apartbook one day after check-in as per terms below.

  • From 1st of November 2019: You can see virtual credit card details in the extranet for 18 months (547 days), starting from the check-out date. 
  • The activation date of all outstanding and future Virtual Credit Cards (VCC) is one day after the check-in of the reservation.
  • If you haven’t already charged a virtual credit card after a guest has checked out, you’ll have up to 12 months (365 days) to charge it.

The virtual card information is not available if you are connected to STAAH, as this information is not passed through to Apartbook. If you would like to move to Apartbook channel manager please contact a member of the team. 

Thank you,

New Create a booking form

Apartbook has had a refresh of the Create a booking form. 

New Icons:

The new customer Icons will be system-wide making it easily recognisable to see where your customer has is booking from. 

From left to right- Agent Icon, Company Icon and Customer Icon 

New Button

  • To add a new customer you now simply- click the New Button

 Agent Commission

If you are booking an Agent, the commission will show on the booking form. 

  • You can change the commission values or type in this area, this could be for a promotion you are offering.  

Hold Booking button

  • Click the Hold Booking button if you would like to block the calendar with a booking rather than confirm the booking. 

Along with some added features, the new Create a booking has been designed to work quicker and fit for our future mobile-first software. 

This update will be available on 03/09/2019

Thank you,

Apartbook team.

Add Agent commission

Knowing commission values is key to keeping your finances in check. 

To help our customers we have now added commission to the Agent area. It is a simple as setting up your Agents with their agreed commission and Apartbook will work out the rest. 

Go to:

  • Customers & Guest - click Agents

  • You can add a new Agent by clicking the button- New Agent 
  • If you already have an agent set up click on the Agent you would like to update.
  • Once you have opened the Agent you would like to update you will see three tabs at the top of the page, Details, Commission, and Bookings.
  • Click the Commission tab 

  • Now you can enter the commission details and click Save. 
  • The commission will now automatically populate when making an Agent booking in Apartbook. This will also show on your invoice.

You will see the Create a booking form has also had a refresh. Keep your eyes peeled for the update. 

The update will be live on 03/09/2020.

Thank you,

Apartbook team

Show Previous EntriesShow Previous Entries