We, at Zonka Feedback, are striving to make your surveys more appealing, and for you to do that easily. 

Our Survey Builder enables you to design the survey in the way you want. Be it survey questions, rating scales, or emoticons, Zonka Feedback gives you the ability to make your survey engaging and interactive.

Now you can switch between different types of icons in CSAT and Rating Questions. — star, emoticon, heart, and circle. This feature helps you to personalize the survey experience for your customers. 

Tired of adding all your options one by one? Want to quickly add a long list of items as options in your feedback form and survey? You can now use the Add Bulk Choices option in Dropdown, Button, Radio Button, and Checkboxes fields which makes it easy to add a bunch of choices to your form, all at the same time and saves time instead of creating each choice individually.

If you need to add a large number of answer choices to a single question, you can copy and paste a list all at once instead of adding each choice one by one.

💡Just Copy & Paste with one option in each row and save time by adding your options in bulk. 

Help Scout is a cloud-based service that helps you to manage customer relationships with ease. It lets users manage several brands or products from a single account by letting them create a number of mailboxes.

Now imagine getting all your feedback in this shared inbox too and responding to all customers with embedded surveys from Help Scout. We've made it happen! Introducing Zonka Feedback's latest integration with Help Scout. 

With Help Scout and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Help Scout as conversations. Conversations are automatically linked to Contacts in Help Scout (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Email remains the most popular way to attract survey respondents, and this integration allows you to embed surveys in your emails and know your customer’s NPS, CES, and CSAT scores. 

With the Zonka Feedback and Help Scout Integration, you can:

• Create a new conversation in Help Scout based on some rules
• Sync Zonka Feedback Survey response to Help Scout and attach a corresponding Tag against the Help Scout conversation
• Embed Zonka Feedback surveys in Help Scout emails

Learn how to integrate Zonka Feedback with Help Scout

Having a great Customer Support is really helpful in ensuring the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Taking feedback after a ticket is updated or closed helps you measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback's integration with Freshdesk to make Customer Support more integrated with Customer Feedback. Freshdesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Freshdesk and Zonka Feedback integration, you can: 

• Trigger Email Surveys after a Ticket is updated or solved
• Send Survey Question in every Email or Trigger sent via Freshdesk
• Create Freshdesk tickets based on Survey Responses
• Sync Survey Response Data and CX Metrics to Freshdesk

A sure-shot way to establish good customer experience is to have good customer communication. Front App makes it very easy to manage all customer communication by having a shared inbox where your team can manage all conversations, assign them to the right people and set up automated workflows. 

Now imagine getting all your feedback in this shared inbox too and responding to all customers from within Front. We've made it happen! Introducing Zonka Feedback's latest integration with Front App. 

With Front and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Front as conversations. Conversations are automatically linked to Contacts in Front (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Learn how to integrate Front with Zonka Feedback

Post Purchase is the perfect time to get feedback about product, purchase process and service. This helps companies measure, understand and improve Customer Experience. 

Now you can trigger Post Purchase Email Surveys to customers automatically after they make a purchase on your Shopify store with the new Shopify and Zonka Feedback Integration. 

Shopify is one of the most popular eCommerce platforms to help businesses sell online, on Facebook and in person. 

With the Shopify and Zonka Feedback integration, you can: 

• Trigger Email Surveys after an order is placed 
• Trigger Email Surveys after an order is fulfilled
• Choose to send Email Surveys immediately or after a delay once the order is placed of fulfilled 
• Send customer information and purchase information with the Email Survey to make filtering and segmenting Feedback and Survey Responses easy 
• Measure CX Metrics like Net Promoter Score, Customer Satisfaction Score and Customer Effort Score 

Taking Customer Feedback after purchase is one the best, and most non-intrusive way to know how your customers feel and boost your sales. Now with the Zonka Feedback and Shopify integration, this is made super easy for you. 🛒

Learn how to integrate Shopify with Zonka Feedback

Integrations make automation possible. And easy. Without the worry of coding. 

We're happy to introduce out-of-the-box integrations at Zonka Feedback. Now, besides using open APIs and Webhooks, you can connect the tools you use in one-click with Zonka Feedback and create seamless workflows (without any coding!).

The integrations ready to use and available in your account are the following. 

Slack Integration with Zonka Feedback

Slack is a very popular communication tool. You can integrate Zonka Feedback and Slack now. What you can do with Slack and Zonka Feedback integration: 

• Set up new Survey Response Notifications to be sent to Slack Users and Channels 
• Set up Custom Alerts for Survey Responses to be sent to Slack Users and Channels 
• Send Surveys to Slack 

Learn how to integrate Slack with Zonka Feedback

Google Sheets Integration with Zonka Feedback

Google Sheets has made working on spreadsheets and collaborating on-the-go very easy. With the Google Sheets and Zonka Feedback Integration, you can automate sending new Survey Responses to new or existing Google Sheets in real-time. 

Learn how to integrate Google Sheets with Zonka Feedback

Mailchimp Integration with Zonka Feedback

Mailchimp is a very popular email marketing tool. The Zonka Feedback and Mailchimp integration enables you to add Survey Respondents to Mailchimp Lists and Audiences automatically, based on any filters and conditions you set.

Learn how to integrate Mailchimp with Zonka Feedback

These three integrations are just the beginning! Our Integrations Team is already working on the next set of integrations and we will be bringing them to you very soon. 🎉 

Get a quick view of your 10 Latest Survey Responses in the Snapshot Report itself - together with Comments and CX Metrics for a more comprehensive overview. 

Survey Variables and Contact Variables are used to pass data and information in your Surveys and Forms when sending Surveys through Emails, SMSes, on Websites Surveys, and through APIs. They are also very helpful in enriching your survey reports. 

You can now view all your Survey Variables and Contact Variables together in your Zonka Feedback Account when you're Customizing and Distributing your Surveys under the Variables section. 

Viewing all the Variables together will make it very easy and quick for you to use Variables in your Email, SMS and Web Surveys. 🏷️

The Rating Icons displayed in Response Inbox and Reports have been improved for better visibility.