We were notified of some VRBO request bookings not being auto cancelled when the booking request is not confirmed. We have introduced some enhancements which are now live.

When a VRBO request booking is received and not confirmed, Resly will automatically cancel the booking after 24 hours and will pass the details on to VRBO. 

We are wanting to expand our network of relief managers, so managers can go on a break knowing their properties are in good hands. 

If you know of any relief managers that might want to be listed in our network, please comment on this post with their contact details. 

We provide complimentary training to all relief managers to ensure they are competent with Resly. 

Thanks in advance! 

On the 26th of February, Expedia notified properties of changes to their Virtual Credit Cards and the way they account for their commissions moving forward. 

Expedia Virtual Cards (Expedia Collect) bookings are now sent with the full amount and the net amount (after commission) is recorded in the booking comments. Expedia's commission is then invoiced (just like Hotel Collect) at the end of the month. 

This email seem to be missed by a few hotels, which has meant they did not notify Expedia to keep VCC bookings as net, or update their settings in Resly. 

Please check your Expedia Collect bookings to make sure the commission is accounted for correctly. 

In most cases you will need to change the Expedia VCC agent to now calculate commission %. Go to Settings > General > Agents > Edit > Include the commission calculation > Save. 

If in doubt you can reach out to Expedia Partner Support and ask to be reverted back to the old VCC. 

All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank. 

Suncorp is the only one updated till 28th Dec.

A friendly reminder about online check-in, to help with what looks to be a busy Easter period. To speed up your check-in process and provide a seamless guest experience we suggest you utilise our online check-in feature. 

Online check-in will capture the guests arrival time and drivers licence (or passport) and attach it to their booking in Resly. The guest also has to accept your terms of stay and complete a COVID declaration.  

Here is the article to walk you through the set up.

Some of you might find these stats interesting. The average cleaning and commission charges for the Sunshine Coast and TNQ. As we continue to expand we will hopefully have more data points to look at and share. 

With the recent announcement to ban paper check-ins, we would like to remind users how to utilise Resly for capturing and storing information should you need to provide it to relevant authorities. 

Encourage guest to use online check-in. This process will capture the lead guests' ID and store it against their booking in Resly. It will also validate their email or mobile number to ensure their contact details are correct. A standard COVID declaration is required to be completed during the online check-in process. 

All details captured from online check-in are stored against the guests booking in Resly. 

Providing details to authorities. Go to Reservations > Reservations List > and simply export a CVS file selecting all the required information.

If any guests are unreachable or their details are incorrect, you have a copy of their ID on the profile which you can share with authorities. 

If you haven't set up online check-in yet, please read this article. Once activated, you can create a dummy booking with your own contact details (mobile number and email) and test it. 

A friendly reminder that rates and restrictions should be updated in Resly PMS, not in Resly Connect. 

Rule of thumb - Resly PMS should be the source of truth. 

Bulk update - Best for updating multiple rate plans for a bulk period of dates.

Yearly view - Best for updating a single rate plan based on season dates or for a full year. 

Changes to single dates can be made below in the rate plan by just clicking on the date and overriding the value. 

NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers. 

- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?

- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon? 

- Maximise availability on your grid - move bookings around to reduce short gaps between bookings. 

- Activate online/mobile check-in with Resly - COVID Safe