0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority. 

1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.

1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.

1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.

1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.

2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.

Introducing Resly Guest Portal, our revamped 'online check-in' facility. 

The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate. 

Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal. 

What does the guest see? 

Here is the fully branded Guest Portal (Welcome Screen)

Guest profile, shows reservation details.  

Online Check-in tab, new features highlighted. 

Success message

Profile checked-in status

Guest check-in details stored against their reservation in Resly. 

[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.

We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back. 

You can now set criteria for room types or rate plans so the extras will only appear for certain room types/ rate plans. 

(1) You can now create a one-off promotion, once a booking is made using that code, the status becomes inactive. 

(2) When updating promotion, it will alert you if you already used that promo code in another promotion. 

(3) You can see all bookings made using a promo code (only from today)

(4) On the booking page, you can see the promotion details

You can now filter agent and room type in your email automation triggers. This enables you to set up email automation for certain agents or  certain room types.

You can now filter what rooms display on the calendar. 

You can click on the green tick to select or deselect all rooms in that category. 

Click on the grey arrow to expand the full room list, from there you can select individual rooms.

Room colours are now carried over the whole calendar to help differentiate between each room type. 

You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates. 

Settings > General > Invoice 

The date and amount will show in the reservation overview. 

Deposits will show in your dashboard under the Finance > Deposit tab. 

You can generate a deposits due report by clicking the print icon. 

Guest profiles will now show in the main search results and are not managed in their own tab. Just search as you would in the search bar and Resly will return both reservations and profiles that match. 

Guest Profiles are at the top and marked with a star. Click on the guest name to view their profile. 

When creating a booking, as you start typing in the guest name, Resly will suggest guest profiles that match. Select the profile to link it to the booking.