Source Code

You can now set up a default source for each agent, so when adding or editing a booking, when you select an agent, it will automatically fill the source field for you.

This also works when a booking drops in from OTA. for example: BookingCom, Expedia agents their source will be OTA.

Set this up in Settings > General > Agents 



Agoda Outage

We have encountered an error while posting updates to Agoda YCS. 

Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.

We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again. 

Agoda should be managed via their extranet manually until the connection is back. 

Online Check-in Credit Cards

You can now collect credit card details from guests during Online Check-in. The guest's card will be added to the vault and attached to the booking, with the tag “From Online Check In”.

Credit card details are not a default requirement for online check-in. Please go to Settings > General > Portal to turn it on. 

Lock off/Lock down Improvements

A few improvements for managing lock off rooms. 


(1) You can now specify how many bedrooms the lock-off rate plan has. General > Settings > Rate Plan > Edit. 


(2) The bedroom count will appear next to the rate plan.

(3) It will appear in the dashboard.

(4) It will appear in housekeeping daily/forecast reports.


(5) It will appear in reservation details.



Gross Amount On Owners Statement

The manager can now set Gross amount to be shown on the owners statements. 

This is an optional setting as not required for OFT compliance. It might help prevent issues when owners can’t figure out the calculation for percentage charges on gross.

It is not activated by default. To activate, go to Settings > General > Charges > Invoices > Save. 

Payment Links Improvement

PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app. 


(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.

(3) Click [Add Receipt], the payment method will be locked and the receipt amount will match the total of the payment received.

(4) The receipt will have the payout details attached to the bottom. 

Owner Notification Emails

Applies to new bookings and cancelled bookings: You can now set up a template for new / cancelled booking notifications to the owner. 

Similar to the guest emails, it will see the tick box under New Reservation, Assign Reservation and Cancel Reservation.


Account Code Required

You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements. 


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