You will now get an alert if any email communication has not been able to be delivered. 

The manager can now set Gross amount to be shown on the owners statements. 

This is an optional setting as not required for OFT compliance. It might help prevent issues when owners can’t figure out the calculation for percentage charges on gross.

It is not activated by default. To activate, go to Settings > General > Charges > Invoices > Save. 

PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app. 

(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.

Applies to new bookings and cancelled bookings: You can now set up a template for new / cancelled booking notifications to the owner. 

Similar to the guest emails, it will see the tick box under New Reservation, Assign Reservation and Cancel Reservation.

You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements. 

We are looking for a couple more stars to join the Resly fam! 

1x Client Onboarding Specialist and 1x Client Success Associate. 

Both roles are hybrid - WFH and our beautiful Southport office. 

Please share with your networks and if you know of anyone who might be a good fit let me know!

Links to roles here - https://lnkd.in/gqxA7YZu #hiring

You can now specify black out days that the promotion is not applicable. 

The setting is under each promotion. 

The guest will receive an error message when trying to use the promo code over your selected blackout dates.

All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank. 

Suncorp is the only one updated till 28th Dec.

Users now have the ability to set default templates to be triggered when a reservation is created, confirmed, cancelled, checked-in and checked-out. 

First select your default templates in Settings > General > Templates. 

When assigning a room, creating or canceling a reservation, checking in/out a guest - you will now see a notification at the bottom of each pop-up. 

As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.

Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family! 

We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong. 

This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all. 

As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.

We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break. 

Holiday hours as follows;

24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)

25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)

29th - 30th December - Phone and email support open regular hours.

31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)

1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)

4th January - Regular hours resume.

Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!

From Sam, Rico and the rest of the Resly team.