We have a brand-new look for the owners portal. The bookings and availability screen as been improved with the following:
If you are using the Pay Advantage integration, or the new ReslyPay, you can now process refunds from within Resly - removing the need to log into the portal and manually process the refund.
You can now quickly add new comments by clicking the + button. You can chose to apply the comments to the booking, private notes and also housekeeping. The button appears in the booking and on the dashboard.
The new comment will be added as a new line above the existing comments and it will have the user's name and date.
You can now use your SMS templates in channel messaging, we have made the box bigger as well.
New report - pending transactions report will show all pending charges on the managers account.
Finance > Financial Reports > Pending Transactions Report
You can now set up a default source for each agent, so when adding or editing a booking, when you select an agent, it will automatically fill the source field for you.
This also works when a booking drops in from OTA. for example: BookingCom, Expedia agents their source will be OTA.
Set this up in Settings > General > Agents
You can now set a different reply to email address when sending emails.
The selection box (in the managers account > charge multiple accounts) is now a lot easier to use, it shows the rooms attached to each owner and their current account balance.
On the 26th of February, Expedia notified properties of changes to their Virtual Credit Cards and the way they account for their commissions moving forward.
Expedia Virtual Cards (Expedia Collect) bookings are now sent with the full amount and the net amount (after commission) is recorded in the booking comments. Expedia's commission is then invoiced (just like Hotel Collect) at the end of the month.
This email seem to be missed by a few hotels, which has meant they did not notify Expedia to keep VCC bookings as net, or update their settings in Resly.
Please check your Expedia Collect bookings to make sure the commission is accounted for correctly.
In most cases you will need to change the Expedia VCC agent to now calculate commission %. Go to Settings > General > Agents > Edit > Include the commission calculation > Save.
If in doubt you can reach out to Expedia Partner Support and ask to be reverted back to the old VCC.
We have encountered an error while posting updates to Agoda YCS.
Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.
We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again.
Agoda should be managed via their extranet manually until the connection is back.
