Supplier Spotlight - Pan Pacific Travel

Established in 1984, Pan Pacific Travel is one of Australasia’s leading inbound companies specialising in FIT, Group and Incentive travel through its operations in Australia and New Zealand.  Pan Pacific has the most diverse global client portfolio of any Australian inbound company with customers located throughout UK/Europe, Scandinavia, North & South America, China and SE Asia.

 

Pan Pacific has its own proprietary online reservations system called Lynx.  In addition to supporting nett contract rates for all ground travel product types, Lynx has connectivity with multiple external systems for real-time access to dynamic hotel rates and instant room availability, seamlessly delivered to customers through the Lynx B2B web booking portal or via XML/API. 

 

With its own online booking technology and internal IT resources Pan Pacific has significant flexibility in undertaking new system development to swiftly react to changing market conditions and individual client demand.


Properties can now connect to Pan Pacific Travel using Resly Connect, we have a full two-way connection with Pan Pacific Travel. 

 

If you wish to partner with Pan Pacific Travel, please get in touch with Denis Perche, Key Account Manager – Channel Distribution Connections at dperche@panpacifictravel.com.au.

Calendar - Room filter

You can now filter what rooms display on the calendar. 

You can click on the green tick to select or deselect all rooms in that category. 

Click on the grey arrow to expand the full room list, from there you can select individual rooms.

 


Deposit's due improvement

You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates. 

Settings > General > Invoice 

The date and amount will show in the reservation overview. 

Deposits will show in your dashboard under the Finance > Deposit tab. 

You can generate a deposits due report by clicking the print icon. 


Guest Profile Update

Guest profiles will now show in the main search results and are not managed in their own tab. Just search as you would in the search bar and Resly will return both reservations and profiles that match. 

Guest Profiles are at the top and marked with a star. Click on the guest name to view their profile. 

When creating a booking, as you start typing in the guest name, Resly will suggest guest profiles that match. Select the profile to link it to the booking. 


Only one week left to upgrade your website link to Resly Direct+

Resly Direct+, our new booking engine is now live and can be implemented at your property! We have kept the things you love from our current one, like our promotional messaging and added a bunch of new features. Resly Direct+ remains commission free and provides a clean and modern booking experience for your guests. 

  • Our direct booking banner helps highlight the importance of booking direct. 

  • Clear cancellation policies help to avoid guest confusion. 

  • Room content displayed in an easy to digest format.

  • Guests can see a per night price breakdown.

  • Add announcements/alerts on the checkout page.

  • Upsell extras and add ons during checkout.

  • Activate Refundable Bookings and give your guests the option to upgrade the cancelation policy. Please email support@resly.com.au to activate this. 

  • Promotion management is now handled in Resly. Includes increased usability for promo codes. 

We have mirrored most of your current set up into Resly Direct+. Access Resly Direct+ from the right hand side menu in Resly. Have a look at your set up and email support@resly.com.au with any questions. Click the orange Resly Direct button to see your live Resly Direct+ booking engine. 

How to add Resly Direct+ to your website? All Resly managed websites will have the new booking engine pushed live COB Monday. If you are not using a Resly Website, you will need to contact your web developer to get the Resly link updated. Instructions can be found here. 

Of course we welcome feedback both positive and constructive, feature ideas are also encouraged. Please email them to support@resly.com.au..

Cheers Sam

Manage Group Reservation Is Easier Now

What is a group reservation?

Resly treats all reservations with the same agent reference as a group reservation. 

You can edit the agent reference by clicking the Agent on the left pane of the reservation detail page.

You will see a "Group Booking" tag if there are other reservations with the same agent reference. Click this tag and it will show you all the reservations in this group.


Create payment for group reservations

You can pay the group reservation by clicking into the group booking tag and then click "Add Receipt" on the top right.

 

Create a group invoice

You can create a group invoice by clicking into the group booking tag and then click "Add Invoice" on the top right.


Increased Search Fields

Multiple new search fields in Resly. 

Tenancy list (search by tenant name, room name)

Finance accounts list (search by name, mobile, email)

Settings - rooms - (search by room name, room type name)

Settings - room types (search by room type name)

New Filter - Settings - Rate Plans


Marketing Assistance - Introducing Switch Hotel Solutions

Resly is proud to announce our first industry partnership with marketing and revenue management specialists, Switch Hotel Solutions

SHS offers a one stop solution for hotels, motels and resorts. They provide intelligent and unique strategies to their clients and are specialists in the management rights industry. SHS understand that all of their clients are different, so why should your strategy be cookie cutter? 

Switch Hotel Solutions have a solid background in strata and online travel agencies which puts them in a position to understand what is needed to make your business thrive. 

Chris at Switch Hotel Solutions will implement revenue management tools and strategies normally reserved for the big chain properties, making them more accessible for his independent properties. 

As you know, I am always out to get Resly users access to the best tools and resources for less, so all Resly users receive 50% discount on Switch Hotel Solutions' offering for the first two months. Email Chris above. 

Service/Housekeeping Tasks Rules

We have pushed a few new features which allows for certain rules and overrides when generating a service clean task. 

Min Length. If you clean every 4 nights but only for bookings over 7 nights, you can set the Min Length to 7 and it will exclude 4, 5 & 6 night bookings. 

Exclude Check In Day If you clean every 4 nights and a booking is 8 nights, it will only include one service clean because the first night is not counted. 

Rate Plan Override. If you have a rate plan that doesn't require a service clean (owner stay, carpark, marina berth etc) you can add an override which will tell Resly not to generate a service clean.  

Housekeeping Tasks. Resly will now look at rate plan first, if there are any overrides active, it will use the settings in the rate plan. Otherwise, it will use the property settings in Settings - General - Housekeeping. 

It is probably best to email support@resly.com.au and get us to help with the set up. 

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