You can now use your SMS templates in channel messaging, we have made the box bigger as well. 

You can now set up a default source for each agent, so when adding or editing a booking, when you select an agent, it will automatically fill the source field for you.

This also works when a booking drops in from OTA. for example: BookingCom, Expedia agents their source will be OTA.

Set this up in Settings > General > Agents 

The selection box (in the managers account > charge multiple accounts) is now a lot easier to use, it shows the rooms attached to each owner and their current account balance.

On the 26th of February, Expedia notified properties of changes to their Virtual Credit Cards and the way they account for their commissions moving forward. 

Expedia Virtual Cards (Expedia Collect) bookings are now sent with the full amount and the net amount (after commission) is recorded in the booking comments. Expedia's commission is then invoiced (just like Hotel Collect) at the end of the month. 

This email seem to be missed by a few hotels, which has meant they did not notify Expedia to keep VCC bookings as net, or update their settings in Resly. 

Please check your Expedia Collect bookings to make sure the commission is accounted for correctly. 

In most cases you will need to change the Expedia VCC agent to now calculate commission %. Go to Settings > General > Agents > Edit > Include the commission calculation > Save. 

If in doubt you can reach out to Expedia Partner Support and ask to be reverted back to the old VCC. 

We have encountered an error while posting updates to Agoda YCS. 

Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.

We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again. 

Agoda should be managed via their extranet manually until the connection is back. 

You can now collect credit card details from guests during Online Check-in. The guest's card will be added to the vault and attached to the booking, with the tag “From Online Check In”.

Credit card details are not a default requirement for online check-in. Please go to Settings > General > Portal to turn it on. 

A few improvements for managing lock off rooms. 

(1) You can now specify how many bedrooms the lock-off rate plan has. General > Settings > Rate Plan > Edit. 

You can now see the charges for a specific room for a specific rate plan.

If you come across a booking and you don’t understand why certain charged are being applied, this is for you!. Navigate to the room in Settings > Rooms and select the rate plan on which the booking was made. Resly will display what charges have been set up and are being applied, as well as any overrides. 

The manager can now set Gross amount to be shown on the owners statements. 

This is an optional setting as not required for OFT compliance. It might help prevent issues when owners can’t figure out the calculation for percentage charges on gross.

It is not activated by default. To activate, go to Settings > General > Charges > Invoices > Save. 

PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app. 

(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.