PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app.
(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.
Applies to new bookings and cancelled bookings: You can now set up a template for new / cancelled booking notifications to the owner.
Similar to the guest emails, it will see the tick box under New Reservation, Assign Reservation and Cancel Reservation.
You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements.
We are looking for a couple more stars to join the Resly fam!
1x Client Onboarding Specialist and 1x Client Success Associate.
Both roles are hybrid - WFH and our beautiful Southport office.
Please share with your networks and if you know of anyone who might be a good fit let me know!
Links to roles here - https://lnkd.in/gqxA7YZu #hiring
You can now specify black out days that the promotion is not applicable.
The setting is under each promotion.
The guest will receive an error message when trying to use the promo code over your selected blackout dates.
All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank.
Suncorp is the only one updated till 28th Dec.
Users now have the ability to set default templates to be triggered when a reservation is created, confirmed, cancelled, checked-in and checked-out.
First select your default templates in Settings > General > Templates.
When assigning a room, creating or canceling a reservation, checking in/out a guest - you will now see a notification at the bottom of each pop-up.
0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority.
1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.
1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.
1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.
1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.
2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.
As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.
Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family!
We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong.
This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all.
As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.
We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break.
Holiday hours as follows;
24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)
25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)
29th - 30th December - Phone and email support open regular hours.
31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)
1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)
4th January - Regular hours resume.
Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!
From Sam, Rico and the rest of the Resly team.
Introducing Resly Guest Portal, our revamped 'online check-in' facility.
The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate.
Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal.
What does the guest see?
Here is the fully branded Guest Portal (Welcome Screen)
Guest profile, shows reservation details.
Online Check-in tab, new features highlighted.
Success message
Profile checked-in status
Guest check-in details stored against their reservation in Resly.
