As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.

Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family! 

We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong. 

This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all. 

As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.

We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break. 

Holiday hours as follows;

24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)

25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)

29th - 30th December - Phone and email support open regular hours.

31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)

1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)

4th January - Regular hours resume.

Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!

From Sam, Rico and the rest of the Resly team.

Introducing Resly Guest Portal, our revamped 'online check-in' facility. 

The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate. 

Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal. 

What does the guest see? 

Here is the fully branded Guest Portal (Welcome Screen)

Guest profile, shows reservation details.  

Online Check-in tab, new features highlighted. 

Success message

Profile checked-in status

Guest check-in details stored against their reservation in Resly. 

Our provider is updating there API so we have had to temporally disable the refundable bookings option for the time being. 

Happy Monday!

Resly Version 2.1 is now available. Please refresh your browser and check you are running on the new version - V 2.1

What's in version 2.1?

• New Date Selector when adding bookings/quotes.

• Guaranteed Agent Allotments - Details on how to set up Guaranteed Allotments here.

• Waitlist Functionality - More details on how to use the waitlist feature here. 

• Owner Portal Now Available to All Users - Please request this via support@resly.com.au
• New Room Status - Occupied 
• Resly Direct Deep Link - For holiday homes and individual listings.

How to check your Resly version? - Click on your property name (top right) and look for the version number. 

Thank you for your continued support, as always feedback is welcomed and encouraged. 

I hope you have a wonderfull week!

Sam, Rico and the rest of the team @ Resly

You can now apply stop sell restrictions to individual channels. 

When performing a bulk update, you have the choice to update All Channels or Individual Channels. If Individual Channels is selected, it will show a list of your connected channels which you can select and apply the stop sell. 

On the Rate Plan view, you will see a red triangle on each date that has a restriction applied. 

Hover over the red triangle to see what channels are stop sold. 

We have a new integration partner coming onboard - Goki. 

Cost effective keyless access solution for hotels, resorts and holiday homes. Goki will be integrated with Resly and our online check-in, providing a seamless experience for your guests. 

Super affordable - from $200 per door for the hardware. Visit https://gokitech.com for more info. 

Sales contact - Jack - jack@goki.travel

Our owner portal is available for BETA testing. We are looking for 5 resorts to test this product and provide feedback.

If you are interested, please email support@resly.com.au 

Resort marketing and advisory services - Switch Hotel Solutions provides a one stop shop for property managers.

Switch Hotel Solutions is offering Resly clients a 50% discount on the first two months, for all new clients. 

Their packages and costs are tailored to suit your property and business. 

Trusted by well known, independent resorts throughout Australia, Chris and his team are an affordable marketing solution with no lock in contracts. 

Reach out to Chris for a no obligation discovery call. 

To prepare for our new channel connection, Luxury Escapes, we have the ability to bulk set up properties on their platform. 

A Luxury Escapes representative will be in contact to discuss individual commercial terms.  

If you are interested in connecting with them, please fill in the attached form. 

https://forms.gle/p1LivcpDqdypEF6a7

Two-way guest messaging is now available from within Resly. The messages tab on the dashboard now includes Booking.com. 

You can receive and reply to messages from the dashboard and within a reservation.