Booking.com Bug - Modifications

Please note the below bug confirmed by Booking.com. The bug is NOT CONNECTIVITY RELATED. Please do not raise a ticket to our technical team.

Channel:
Booking.com

Bug:
1. Modification received multiple times for impacted bookings
2. Modification not reflected in Booking.com extranet

Status:
On going > Booking.com is working on finding a resolution

Bug reference:
5094954791826

This is a known bug. Booking.com is actively working on finding a solution. If you have any additional questions, please reach out via the extranet to Booking.com's support team for further bug updates and assistance. You can quote the bug reference above.

https://partner.booking.com/en-us/help/support-contact/contact/how-do-i-contact-bookingcom

Transferring Funds Between Reservations

Happy Thursday! 

For those of you that can remember back when we could easily transfer funds between bookings, well IT'S BACK AND EVEN BETTER THAN BEFORE! Can you tell we are a wee bit excited?! 

No more refunding, receipting and manually clearing things - just click a few buttons and like magic, Resly will transfer the moolah to the new reservation. 

Our Operations Manager, Rebecca has done a quick video on how to use the new transfer function, you can also read the help article here. 

 Your feedback is requested and appreciated as always. 

Love team Resly!

Booking Fee on Resly Direct

You can now set up a booking fee, as well as a cleaning fee on Resly Direct. Both fees will be added to the nightly tariff and displayed in the total room price. 

How it is displayed on the front end to a guest.


Owner Portal Update

We have a brand-new look for the owners portal. The bookings and availability screen as been improved with the following: 

  • New monthly calendar view 
  • Table booking view 
  • Owner bookings are now a different colour from guest bookings 
  • Occupancy %, Number of nights booked, Total bookings and total value (optional) are all displayed. 
  • The log-in verification code now lasts 6 months on the same device


ReslyPay - Refunds

If you are using the Pay Advantage integration, or the new ReslyPay, you can now process refunds from within Resly - removing the need to log into the portal and manually process the refund. 


Quick Action - Comments

You can now quickly add new comments by clicking the + button. You can chose to apply the comments to the booking, private notes and also housekeeping. The button appears in the booking and on the dashboard.

The new comment will be added as a new line above the existing comments and it will have the user's name and date.

Source Code

You can now set up a default source for each agent, so when adding or editing a booking, when you select an agent, it will automatically fill the source field for you.

This also works when a booking drops in from OTA. for example: BookingCom, Expedia agents their source will be OTA.

Set this up in Settings > General > Agents 



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