We are conducting some internal training which requires us to reduce our phone support hours over two days this week.
Resly phone support will not be operating during the below hours.
We ask that all support queries are emailed to support@resly.com.au durning the above times as email support will remain open.
Thanks in advance for your understanding.
Resly & Women In present The Best of Tourism Awards 2022, A Night to Remember at The Star Gold Coast!
On Friday 5th of August at The Star Gold Coast, our awards gala is going to be an action packed night full of fun and entertainment that you can not miss!
We would love to see all our Resly properties attend and raise funds for some fabulous charities - Move for Lex and The Tara Brown Foundation.
Gala tickets are available now from $175pp via this link and include a beautiful plated 3 course meal, full drinks package, entertainment, award ceremony and of course a donation to our beneficiaries of the night.
The gala would not be possible without support from our wonderful sponsors. Thank you to Booking.com, RAAS, Hynes Legal, Switch Hotel Solutions, YTB Plumbing and Freedom Internet.
This is the excuse you need to dust off your best outfits, dress to impress and get ready to snap some photos on the RAAS Red Carpet!
The invitation is open to anyone in the industry including friends and family, so spread the word and get your tickets asap - this is going to be a sell out event!
Award nominations will open later this week.
Can’t wait to see everyone there!
We're excited to announce our newest integration partner, Guest Check by Good to Book! Guest Check is guest intelligence software for Short Term Accommodation Providers.
Designed to identify problematic, disrespectful guests, causing disruption, destruction and harm to other guests and staff — GTB refers to them as Rogue Guests.
Completely integrated with Resly, Guest Check helps Good to Book Members identify vulnerabilities before they occur, giving them more time to manage their good guests for great stays.
Their network of authorised accommodation providers share a common goal — provide excellent accommodation and guest services, free from Rogue Guests.
What does that mean for you?
First off - Resly is covering your membership fees! Yes, included in your Resly subscription is a Good To Book membership.
Guest Check provides automated alerts and reports, so you can focus on running your business. And because they're Australian & New Zealand Privacy Law compliant, you can be confident your data is in good hands.
We think this is a great addition to our existing suite of integrations, and we hope you find it as useful as we do!
How to activate your membership? Its easy, in Resly go to Settings > Integrations > Click on Good to Book > The details should auto fill so just click 'Sign up' and you are done!
As always we welcome your feedback!
Sam, Rico and the rest of the team @ Resly
Businesses will be able to claim 120% of their cloud technology costs as a tax deduction from 29 March 2022 to 30 June 2023.
The ATO has a tax incentive for businesses incurring eligible expenditure on business technology/moving to the cloud in that they can claim 120% of their costs as a tax deduction. And eligible expenditure would include any conversion and ongoing Resly subscription costs from 29 March 2022 to 30 June 2023.
You can find more details about the incentives available on the ATO website here.
Resly is hosting this months' Luncheon in the Sunshine Coast! We would love for our Sunshine Coast properties to come along for a fun afternoon in the sun.
This is an open invitation to anyone in management rights, so bring some friends along. We have some Resly goodies and door prizes up for grabs as well!
You can book tickets here - use promo code resly for 10% off.
Sam, Makaila & Renee will be attending and we would love to see you all in person.
We are wanting to expand our network of relief managers, so managers can go on a break knowing their properties are in good hands.
If you know of any relief managers that might want to be listed in our network, please comment on this post with their contact details.
We provide complimentary training to all relief managers to ensure they are competent with Resly.
Thanks in advance!
Happy Thursday!
For those of you that can remember back when we could easily transfer funds between bookings, well IT'S BACK AND EVEN BETTER THAN BEFORE! Can you tell we are a wee bit excited?!
No more refunding, receipting and manually clearing things - just click a few buttons and like magic, Resly will transfer the moolah to the new reservation.
Our Operations Manager, Rebecca has done a quick video on how to use the new transfer function, you can also read the help article here.
Your feedback is requested and appreciated as always.
Love team Resly!
On the 26th of February, Expedia notified properties of changes to their Virtual Credit Cards and the way they account for their commissions moving forward.
Expedia Virtual Cards (Expedia Collect) bookings are now sent with the full amount and the net amount (after commission) is recorded in the booking comments. Expedia's commission is then invoiced (just like Hotel Collect) at the end of the month.
This email seem to be missed by a few hotels, which has meant they did not notify Expedia to keep VCC bookings as net, or update their settings in Resly.
Please check your Expedia Collect bookings to make sure the commission is accounted for correctly.
In most cases you will need to change the Expedia VCC agent to now calculate commission %. Go to Settings > General > Agents > Edit > Include the commission calculation > Save.
If in doubt you can reach out to Expedia Partner Support and ask to be reverted back to the old VCC.
We have encountered an error while posting updates to Agoda YCS.
Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.
We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again.
Agoda should be managed via their extranet manually until the connection is back.
