Happy Thursday! 

For those of you that can remember back when we could easily transfer funds between bookings, well IT'S BACK AND EVEN BETTER THAN BEFORE! Can you tell we are a wee bit excited?! 

No more refunding, receipting and manually clearing things - just click a few buttons and like magic, Resly will transfer the moolah to the new reservation. 

Our Operations Manager, Rebecca has done a quick video on how to use the new transfer function, you can also read the help article here. 

 Your feedback is requested and appreciated as always. 

Love team Resly!

On the 26th of February, Expedia notified properties of changes to their Virtual Credit Cards and the way they account for their commissions moving forward. 

Expedia Virtual Cards (Expedia Collect) bookings are now sent with the full amount and the net amount (after commission) is recorded in the booking comments. Expedia's commission is then invoiced (just like Hotel Collect) at the end of the month. 

This email seem to be missed by a few hotels, which has meant they did not notify Expedia to keep VCC bookings as net, or update their settings in Resly. 

Please check your Expedia Collect bookings to make sure the commission is accounted for correctly. 

In most cases you will need to change the Expedia VCC agent to now calculate commission %. Go to Settings > General > Agents > Edit > Include the commission calculation > Save. 

If in doubt you can reach out to Expedia Partner Support and ask to be reverted back to the old VCC. 

We are looking for a couple more stars to join the Resly fam! 

1x Client Onboarding Specialist and 1x Client Success Associate. 

Both roles are hybrid - WFH and our beautiful Southport office. 

Please share with your networks and if you know of anyone who might be a good fit let me know!

Links to roles here - https://lnkd.in/gqxA7YZu #hiring

All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank. 

Suncorp is the only one updated till 28th Dec.

As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.

Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family! 

We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong. 

This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all. 

As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.

We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break. 

Holiday hours as follows;

24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)

25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)

29th - 30th December - Phone and email support open regular hours.

31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)

1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)

4th January - Regular hours resume.

Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!

From Sam, Rico and the rest of the Resly team.

Our provider is updating there API so we have had to temporally disable the refundable bookings option for the time being. 

Happy Monday!

Resly Version 2.1 is now available. Please refresh your browser and check you are running on the new version - V 2.1

What's in version 2.1?

• New Date Selector when adding bookings/quotes.

• Guaranteed Agent Allotments - Details on how to set up Guaranteed Allotments here.

• Waitlist Functionality - More details on how to use the waitlist feature here. 

• Owner Portal Now Available to All Users - Please request this via support@resly.com.au
• New Room Status - Occupied 
• Resly Direct Deep Link - For holiday homes and individual listings.

How to check your Resly version? - Click on your property name (top right) and look for the version number. 

Thank you for your continued support, as always feedback is welcomed and encouraged. 

I hope you have a wonderfull week!

Sam, Rico and the rest of the team @ Resly

Resort marketing and advisory services - Switch Hotel Solutions provides a one stop shop for property managers.

Switch Hotel Solutions is offering Resly clients a 50% discount on the first two months, for all new clients. 

Their packages and costs are tailored to suit your property and business. 

Trusted by well known, independent resorts throughout Australia, Chris and his team are an affordable marketing solution with no lock in contracts. 

Reach out to Chris for a no obligation discovery call. 

To prepare for our new channel connection, Luxury Escapes, we have the ability to bulk set up properties on their platform. 

A Luxury Escapes representative will be in contact to discuss individual commercial terms.  

If you are interested in connecting with them, please fill in the attached form. 

https://forms.gle/p1LivcpDqdypEF6a7