Resly & Women In present The Best of Tourism Awards 2022, A Night to Remember at The Star Gold Coast! 

On Friday 5th of August at The Star Gold Coast, our awards gala is going to be an action packed night full of fun and entertainment that you can not miss!

We would love to see all our Resly properties attend and raise funds for some fabulous charities - Move for Lex and The Tara Brown Foundation. 

Gala tickets are available now from $175pp via this link and include a beautiful plated 3 course meal, full drinks package, entertainment, award ceremony and of course a donation to our beneficiaries of the night. 

The gala would not be possible without support from our wonderful sponsors. Thank you to Booking.com, RAAS, Hynes Legal, Switch Hotel Solutions, YTB Plumbing and Freedom Internet. 

This is the excuse you need to dust off your best outfits, dress to impress and get ready to snap some photos on the RAAS Red Carpet! 

The invitation is open to anyone in the industry including friends and family, so spread the word and get your tickets asap - this is going to be a sell out event!

Award nominations will open later this week. 

Can’t wait to see everyone there! 

We're excited to announce our newest integration partner, Guest Check by Good to Book! Guest Check is guest intelligence software for Short Term Accommodation Providers.

Designed to identify problematic, disrespectful guests, causing disruption, destruction and harm to other guests and staff — GTB refers to them as Rogue Guests. 

Completely integrated with Resly, Guest Check helps Good to Book Members identify vulnerabilities before they occur, giving them more time to manage their good guests for great stays.

Their network of authorised accommodation providers share a common goal — provide excellent accommodation and guest services, free from Rogue Guests.

What does that mean for you?

First off - Resly is covering your membership fees! Yes, included in your Resly subscription is a Good To Book membership. 

Guest Check provides automated alerts and reports, so you can focus on running your business. And because they're Australian & New Zealand Privacy Law compliant, you can be confident your data is in good hands.

We think this is a great addition to our existing suite of integrations, and we hope you find it as useful as we do!

How to activate your membership? Its easy, in Resly go to Settings > Integrations > Click on Good to Book > The details should auto fill so just click 'Sign up' and you are done! 

As always we welcome your feedback!

Sam, Rico and the rest of the team @ Resly 

Businesses will be able to claim 120% of their cloud technology costs as a tax deduction from 29 March 2022 to 30 June 2023. 

The ATO has a tax incentive for businesses incurring eligible expenditure on business technology/moving to the cloud in that they can claim 120% of their costs as a tax deduction. And eligible expenditure would include any conversion and ongoing Resly subscription costs from 29 March 2022 to 30 June 2023. 

You can find more details about the incentives available on the ATO website here.

Resly is hosting this months' Luncheon in the Sunshine Coast! We would love for our Sunshine Coast properties to come along for a fun afternoon in the sun. 

This is an open invitation to anyone in management rights, so bring some friends along. We have some Resly goodies and door prizes up for grabs as well! 

You can book tickets here - use promo code resly for 10% off. 

Sam, Makaila & Renee will be attending and we would love to see you all in person. 

Happy Thursday! 

For those of you that can remember back when we could easily transfer funds between bookings, well IT'S BACK AND EVEN BETTER THAN BEFORE! Can you tell we are a wee bit excited?! 

No more refunding, receipting and manually clearing things - just click a few buttons and like magic, Resly will transfer the moolah to the new reservation. 

Our Operations Manager, Rebecca has done a quick video on how to use the new transfer function, you can also read the help article here. 

 Your feedback is requested and appreciated as always. 

Love team Resly!

We have encountered an error while posting updates to Agoda YCS. 

Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.

We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again. 

Agoda should be managed via their extranet manually until the connection is back. 

We are looking for a couple more stars to join the Resly fam! 

1x Client Onboarding Specialist and 1x Client Success Associate. 

Both roles are hybrid - WFH and our beautiful Southport office. 

Please share with your networks and if you know of anyone who might be a good fit let me know!

Links to roles here - https://lnkd.in/gqxA7YZu #hiring

0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority. 

1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.

1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.

1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.

1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.

2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.

As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.

Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family! 

We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong. 

This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all. 

As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.

We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break. 

Holiday hours as follows;

24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)

25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)

29th - 30th December - Phone and email support open regular hours.

31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)

1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)

4th January - Regular hours resume.

Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!

From Sam, Rico and the rest of the Resly team.