Agoda Outage

We have encountered an error while posting updates to Agoda YCS. 

Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.

We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again. 

Agoda should be managed via their extranet manually until the connection is back. 

Online Check-in Credit Cards

You can now collect credit card details from guests during Online Check-in. The guest's card will be added to the vault and attached to the booking, with the tag “From Online Check In”.

Credit card details are not a default requirement for online check-in. Please go to Settings > General > Portal to turn it on. 

Lock off/Lock down Improvements

A few improvements for managing lock off rooms. 


(1) You can now specify how many bedrooms the lock-off rate plan has. General > Settings > Rate Plan > Edit. 


(2) The bedroom count will appear next to the rate plan.

(3) It will appear in the dashboard.

(4) It will appear in housekeeping daily/forecast reports.


(5) It will appear in reservation details.



Quickly Check Owners Charges

You can now see the charges for a specific room for a specific rate plan.

If you come across a booking and you don’t understand why certain charged are being applied, this is for you!. Navigate to the room in Settings > Rooms and select the rate plan on which the booking was made. Resly will display what charges have been set up and are being applied, as well as any overrides. 


Gross Amount On Owners Statement

The manager can now set Gross amount to be shown on the owners statements. 

This is an optional setting as not required for OFT compliance. It might help prevent issues when owners can’t figure out the calculation for percentage charges on gross.

It is not activated by default. To activate, go to Settings > General > Charges > Invoices > Save. 

Payment Links Improvement

PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app. 


(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.

(3) Click [Add Receipt], the payment method will be locked and the receipt amount will match the total of the payment received.

(4) The receipt will have the payout details attached to the bottom. 

Group Booking *New Process*

You no longer need to duplicate a reservation, on the same new reservation screen, just tick the “This is a group reservation” box, when you click “Add Reservation”. After the reservation was created, it stays on the new reservation page with all the information pre-filled. You just select the next room to book, edit guest name then "Add Reservation". Repeat for the rest of the group. 

On the top, there is a list of all the bookings under theAgent Reference so you can see all the bookings already made.

Account Code Required

You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements. 


Calendar Tile Width

You can now adjust the width of the calendar column. Great for properties with lots of one night bookings.

The setting is managed in the Calendar View tab. 


Promotion Blackout Days

You can now specify black out days that the promotion is not applicable. 

The setting is under each promotion. 


The guest will receive an error message when trying to use the promo code over your selected blackout dates.


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