Users now have the ability to set default templates to be triggered when a reservation is created, confirmed, cancelled, checked-in and checked-out.
First select your default templates in Settings > General > Templates.
When assigning a room, creating or canceling a reservation, checking in/out a guest - you will now see a notification at the bottom of each pop-up.
0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority.
1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.
1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.
1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.
1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.
2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.
Introducing Resly Guest Portal, our revamped 'online check-in' facility.
The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate.
Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal.
What does the guest see?
Here is the fully branded Guest Portal (Welcome Screen)
Guest profile, shows reservation details.
Online Check-in tab, new features highlighted.
Success message
Profile checked-in status
Guest check-in details stored against their reservation in Resly.
[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.
We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back.
You can now apply stop sell restrictions to individual channels.
When performing a bulk update, you have the choice to update All Channels or Individual Channels. If Individual Channels is selected, it will show a list of your connected channels which you can select and apply the stop sell.
On the Rate Plan view, you will see a red triangle on each date that has a restriction applied.
Hover over the red triangle to see what channels are stop sold.
We have a new integration partner coming onboard - Goki.
Cost effective keyless access solution for hotels, resorts and holiday homes. Goki will be integrated with Resly and our online check-in, providing a seamless experience for your guests.
Super affordable - from $200 per door for the hardware. Visit https://gokitech.com for more info.
Sales contact - Jack - jack@goki.travel
Our owner portal is available for BETA testing. We are looking for 5 resorts to test this product and provide feedback.
If you are interested, please email support@resly.com.au
Resort marketing and advisory services - Switch Hotel Solutions provides a one stop shop for property managers.
Switch Hotel Solutions is offering Resly clients a 50% discount on the first two months, for all new clients.
Their packages and costs are tailored to suit your property and business.
Trusted by well known, independent resorts throughout Australia, Chris and his team are an affordable marketing solution with no lock in contracts.
Reach out to Chris for a no obligation discovery call.
To prepare for our new channel connection, Luxury Escapes, we have the ability to bulk set up properties on their platform.
A Luxury Escapes representative will be in contact to discuss individual commercial terms.
If you are interested in connecting with them, please fill in the attached form.
Two-way guest messaging is now available from within Resly. The messages tab on the dashboard now includes Booking.com.
You can receive and reply to messages from the dashboard and within a reservation.
