Good morning Resly family,
Resly support will not be operational on Thursday, due to the mourning day for the Queen.
We ask that all support queries are emailed to support@resly.com.au and we will get back to you Friday when we return to the office.
Thanks in advance for your understanding 🙏🏼
Good morning Resly family,
Resly phone support will not be operating during the Gold Coast public holiday tomorrow.
Rest assured, email support will still remain open 💜
We ask that all support queries are emailed to support@resly.com.au
Thanks in advance for your understanding.
We are looking for some clients to test our exciting new integration with Xero!
Our Xero integration will automate the breakdown of the managers income in Xero. After EOM has been rolled, Resly will create an invoice in Xero based on the managers income summary, including a breakdown of all the account codes and amounts.
As a Beta/test property, you will be the first to use this integration. We will need to conduct a 30 minute session on TeamViewer, during which we will do the following;
If you are interested in taking part, please email support@resly.com.au with the subject Xero Beta Property.
We’re excited to announce our new preferred partner, Leisurecom!
Leisurecom Group is an innovative marketer of worldwide travel experience, who pride themselves on bringing innovative solutions and a unique product offering to the travel market.
Who is Leisurecom? They are a retail call centre & Online Travel Agency (OTA) curating travel and holiday experiences across Australia (& the world!) They also have a travel & lifestyle paid membership club which is a platform to distribute great fenced offerings.
Our preferred partnership agreement with Leisurecom gives Resly properties access to the latest API integration, providing a fast and stable connection. There will also be opportunities to join exclusive and tactical campaigns moving forward.
Properties can connect and map Leisurecom from within Resly in a matter of minutes. View the mapping help sheet here. You will need your Leisurecom hotel code in order to map.
If you are new to Leisurecom, please reach out to Product Manager Michelle Wyer (michelle.wyer@leisure.com.au) who can assist with your sign up.
As always, our fabulous support team is on hand to assist with mapping Leisurecom, you can contact them via email - support@resly.com.au.
Working with Expedia, we have been able to make some changes for virtual credit card bookings and how they are displayed in Resly.
Bookings made from today should now show the NET amount in the booking, this is the remittance amount or amount you can charge the virtual credit card.
We recommend taking some time to check the first few bookings to make sure everything is in order. Click on the little speech bubble icon to view the comments. Check the total owing in the booking matches the remittance amount in the comments.
If you see any discrepancies, please send all the booking details to support@resly.com.au for us to look into.
You can now filter the types of files attached to an owners account. Owner statement or a transactional attachment like supplier invoice.
You can search the keyword on the Files tab to find the file quickly. 
You can choose to let owners see all the files in the Owner Portal. There’s a setting the manager needs to update in Portal Settings. You can hide individual files too.
Resly just got better! Now, when you receive an online booking, Resly will recommend the best available room to you.
It intelligently pick the room with the lowest occupancy, but you still have the option to select the room manually. This way, you can be sure that all the bookings are evenly distributed among all your owners.
You can see the monthly occupancy for each room and the availability 3 days prior and after the booking dates. The room notes are also displayed here. With all this information handy, you will always make the best choice :)
The auto-email features are still there. You will now see a blue icon for guest emails and a yellow icon for owner emails. You still have the option to turn it off for an individual booking by simply untick the box.
We were notified of some VRBO request bookings not being auto cancelled when the booking request is not confirmed. We have introduced some enhancements which are now live.
When a VRBO request booking is received and not confirmed, Resly will automatically cancel the booking after 24 hours and will pass the details on to VRBO.
We are conducting some internal training which requires us to reduce our phone support hours over two days this week.
Resly phone support will not be operating during the below hours.
We ask that all support queries are emailed to support@resly.com.au durning the above times as email support will remain open.
Thanks in advance for your understanding.
Resly & Women In present The Best of Tourism Awards 2022, A Night to Remember at The Star Gold Coast!
On Friday 5th of August at The Star Gold Coast, our awards gala is going to be an action packed night full of fun and entertainment that you can not miss!
We would love to see all our Resly properties attend and raise funds for some fabulous charities - Move for Lex and The Tara Brown Foundation.
Gala tickets are available now from $175pp via this link and include a beautiful plated 3 course meal, full drinks package, entertainment, award ceremony and of course a donation to our beneficiaries of the night.
The gala would not be possible without support from our wonderful sponsors. Thank you to Booking.com, RAAS, Hynes Legal, Switch Hotel Solutions, YTB Plumbing and Freedom Internet.
This is the excuse you need to dust off your best outfits, dress to impress and get ready to snap some photos on the RAAS Red Carpet!
The invitation is open to anyone in the industry including friends and family, so spread the word and get your tickets asap - this is going to be a sell out event!
Award nominations will open later this week.
Can’t wait to see everyone there!
