Established in 1984, Pan Pacific Travel is one of Australasia’s leading inbound companies specialising in FIT, Group and Incentive travel through its operations in Australia and New Zealand.  Pan Pacific has the most diverse global client portfolio of any Australian inbound company with customers located throughout UK/Europe, Scandinavia, North & South America, China and SE Asia.

Pan Pacific has its own proprietary online reservations system called Lynx.  In addition to supporting nett contract rates for all ground travel product types, Lynx has connectivity with multiple external systems for real-time access to dynamic hotel rates and instant room availability, seamlessly delivered to customers through the Lynx B2B web booking portal or via XML/API. 

With its own online booking technology and internal IT resources Pan Pacific has significant flexibility in undertaking new system development to swiftly react to changing market conditions and individual client demand.

Properties can now connect to Pan Pacific Travel using Resly Connect, we have a full two-way connection with Pan Pacific Travel. 

If you wish to partner with Pan Pacific Travel, please get in touch with Denis Perche, Key Account Manager – Channel Distribution Connections at dperche@panpacifictravel.com.au.

Improved security measures are now available. Resly users can activate 2 factor authentication (SMS verification code relay) to secure their user accounts and prevent unauthorised access. 

This is setup on a per user basis and each user has the ability to self-activate. We strongly suggest you activate this for each user as it provides an extra layer of security, however it is not compulsory to activate. 

To start using 2FA, follow the steps below;

1. Refresh your browser
2. Click the property name and click your name to go to your user settings page
3. Make sure your email is verified. Otherwise, just click Verify email and you will receive a verification email. Just click the link in the email.
4. Click on enable 2 Factor Authentication. Enter your password and your mobile number.
5. Enter the code sent to your phone.
6. It’s now activated.
7. When you login, a code will be required. 

Any questions email support@resly.com.au. 

Applications for the 2021 COVID-19 Business Support Grants will open on 16 August, at 12pm (midday).

Applications for these grants will remain open for three months, so there is time to get your application ready and apply.

Guidelines on how to apply for the grants are now available at: www.business.qld.gov.au/supportgrant

The 2021 COVID-19 Business Support Grants will provide grants of $5,000 to employing small and medium businesses and large businesses in the hospitality and tourism sectors across Queensland that have been impacted by the recent SEQ or Cairns lockdowns.

Importantly, all eligible businesses who apply for a grant during the 3-month application period will receive a grant.

Businesses must have experienced at least a 30% reduction in turnover as a result of the lockdowns to be eligible as well as meeting other eligibility criteria.

Small and medium businesses are defined as businesses that have a turnover of more than $75,000 per annum and have an annual payroll in Queensland of up to $10 million.

Businesses or not for profit organisations do not have to be located in one of the lockdown areas to be eligible.

Getting ready to apply – important information

When the program opens, the online application form for the 2021 COVID-19 Business Support Grants will be available via the QRIDA application portal.

Creating a QRIDA profile is the first step in the application process. Businesses without a profile can create a profile prior to applications opening. When applications open on Monday 16 August you must log into your profile on the portal to complete and submit your application.

Step by step instructions on how to create a QRIDA portal profile are available at: www.business.qld.gov.au/supportgrant

More information

The guidelines, eligibility criteria, template accountant letter and a range of frequently asked questions are now available at: www.business.qld.gov.au/supportgrant

You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates. 

Settings > General > Invoice 

The date and amount will show in the reservation overview. 

Deposits will show in your dashboard under the Finance > Deposit tab. 

You can generate a deposits due report by clicking the print icon. 

We have some awesome news! You can now manage two way guest communication from within Resly for Airbnb. 

What does this mean? Instead of replying to guest messages on Airbnb's platform or App, you can simply reply from within Resly. It also means you will receive booking requests in directly into Resly. 

Note: the guest has to initiate the conversation, only once a guest has sent a message will it show in Resly. 

Dashboard View - Messages tab - Combined inbox for all Airbnb messages. 

Reservation View - Communication tab - Two way guest messages.

Dashboard View - Messages Tab - New booking requests and enquiries. You will see the requested stay dates, property or room and the expected payout total. 

You can now Report No Show, Report Invalid Card and Report Cancelation from within Resly for Booking.com bookings. 

This feature is only available for bookings received from today onwards. In the booking overview you will see 3 small dots next to the agent reference. If you don't see the dots then the booking was received before this feature was pushed live. 

As part of the new booking engine roll out, Resly Refundable Bookings is now available to activate. 

Providing guests with this option comes at no cost to the property and provides you full payment should a guest have to cancel. 

Here is how it looks.

Guest facing POS - Refundable Booking 

Hotel facing in Resly - Refundable Booking

Charge automatically calculated and applied to booking

Hotel FAQ/Cheat Sheet

You can read more about it in our previous post here.

To activate Resly Refundable Bookings you will need to be using the latest version of Resly Direct. 

Resly Direct+, our new booking engine is now live and can be implemented at your property! We have kept the things you love from our current one, like our promotional messaging and added a bunch of new features. Resly Direct+ remains commission free and provides a clean and modern booking experience for your guests. 

• Our direct booking banner helps highlight the importance of booking direct. 

• Clear cancellation policies help to avoid guest confusion. 

• Room content displayed in an easy to digest format.

• Guests can see a per night price breakdown.

• Add announcements/alerts on the checkout page.

• Upsell extras and add ons during checkout.

• Activate Refundable Bookings and give your guests the option to upgrade the cancelation policy. Please email support@resly.com.au to activate this. 

• Promotion management is now handled in Resly. Includes increased usability for promo codes. 

We have mirrored most of your current set up into Resly Direct+. Access Resly Direct+ from the right hand side menu in Resly. Have a look at your set up and email support@resly.com.au with any questions. Click the orange Resly Direct button to see your live Resly Direct+ booking engine. 

How to add Resly Direct+ to your website? All Resly managed websites will have the new booking engine pushed live COB Monday. If you are not using a Resly Website, you will need to contact your web developer to get the Resly link updated. Instructions can be found here. 

Of course we welcome feedback both positive and constructive, feature ideas are also encouraged. Please email them to support@resly.com.au..

Cheers Sam

You can now set up a ledger transfer automation in Finance > Ledger. Great for Leaseback owners. 

You can now change the colour of the reservations on your calendar view.

Agent view shows you which agent this booking is from.

Tip: Assign a colour to agent "OWNER" and quickly find owner bookings on the grid.

Deposit View shows you who paid in full and and who paid a deposit.