You can now filter what rooms display on the calendar.
You can click on the green tick to select or deselect all rooms in that category.
Click on the grey arrow to expand the full room list, from there you can select individual rooms.
Room colours are now carried over the whole calendar to help differentiate between each room type.
Improved security measures are now available. Resly users can activate 2 factor authentication (SMS verification code relay) to secure their user accounts and prevent unauthorised access.
This is setup on a per user basis and each user has the ability to self-activate. We strongly suggest you activate this for each user as it provides an extra layer of security, however it is not compulsory to activate.
To start using 2FA, follow the steps below;
Any questions email support@resly.com.au.
Applications for the 2021 COVID-19 Business Support Grants will open on 16 August, at 12pm (midday).
Applications for these grants will remain open for three months, so there is time to get your application ready and apply.
Guidelines on how to apply for the grants are now available at: www.business.qld.gov.au/supportgrant
The 2021 COVID-19 Business Support Grants will provide grants of $5,000 to employing small and medium businesses and large businesses in the hospitality and tourism sectors across Queensland that have been impacted by the recent SEQ or Cairns lockdowns.
Importantly, all eligible businesses who apply for a grant during the 3-month application period will receive a grant.
Businesses must have experienced at least a 30% reduction in turnover as a result of the lockdowns to be eligible as well as meeting other eligibility criteria.
Small and medium businesses are defined as businesses that have a turnover of more than $75,000 per annum and have an annual payroll in Queensland of up to $10 million.
Businesses or not for profit organisations do not have to be located in one of the lockdown areas to be eligible.
Getting ready to apply – important information
When the program opens, the online application form for the 2021 COVID-19 Business Support Grants will be available via the QRIDA application portal.
Creating a QRIDA profile is the first step in the application process. Businesses without a profile can create a profile prior to applications opening. When applications open on Monday 16 August you must log into your profile on the portal to complete and submit your application.
Step by step instructions on how to create a QRIDA portal profile are available at: www.business.qld.gov.au/supportgrant
More information
The guidelines, eligibility criteria, template accountant letter and a range of frequently asked questions are now available at: www.business.qld.gov.au/supportgrant
You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates.
Settings > General > Invoice
The date and amount will show in the reservation overview.
Deposits will show in your dashboard under the Finance > Deposit tab.
You can generate a deposits due report by clicking the print icon.
Guest profiles will now show in the main search results and are not managed in their own tab. Just search as you would in the search bar and Resly will return both reservations and profiles that match.
Guest Profiles are at the top and marked with a star. Click on the guest name to view their profile.
When creating a booking, as you start typing in the guest name, Resly will suggest guest profiles that match. Select the profile to link it to the booking.
As part of the new booking engine roll out, Resly Refundable Bookings is now available to activate.
Providing guests with this option comes at no cost to the property and provides you full payment should a guest have to cancel.
Here is how it looks.
Guest facing POS - Refundable Booking
Hotel facing in Resly - Refundable Booking
Charge automatically calculated and applied to booking
Hotel FAQ/Cheat Sheet
You can read more about it in our previous post here.
To activate Resly Refundable Bookings you will need to be using the latest version of Resly Direct.
Resly Direct+, our new booking engine is now live and can be implemented at your property! We have kept the things you love from our current one, like our promotional messaging and added a bunch of new features. Resly Direct+ remains commission free and provides a clean and modern booking experience for your guests.
We have mirrored most of your current set up into Resly Direct+. Access Resly Direct+ from the right hand side menu in Resly. Have a look at your set up and email support@resly.com.au with any questions. Click the orange Resly Direct button to see your live Resly Direct+ booking engine.
How to add Resly Direct+ to your website? All Resly managed websites will have the new booking engine pushed live COB Monday. If you are not using a Resly Website, you will need to contact your web developer to get the Resly link updated. Instructions can be found here.
Of course we welcome feedback both positive and constructive, feature ideas are also encouraged. Please email them to support@resly.com.au..
Cheers Sam
Resly treats all reservations with the same agent reference as a group reservation.
You can edit the agent reference by clicking the Agent on the left pane of the reservation detail page.
You will see a "Group Booking" tag if there are other reservations with the same agent reference. Click this tag and it will show you all the reservations in this group.
You can pay the group reservation by clicking into the group booking tag and then click "Add Receipt" on the top right.
You can create a group invoice by clicking into the group booking tag and then click "Add Invoice" on the top right.
We have launched an innovative new feature for our clients called Refundable Bookings, which enables your guests to select upgraded Refund Terms when making a booking without any risk to your business or revenue!
This is still in testing and will be rolled out over the next few weeks. Below is some details and FAQs to help you and your team get familiar with the new product.
Direct booking path, how it will look? Once the guest has selected their room and any extras, Resly Direct will automatically calculate the cost of upgrading to a refundable booking (around 8% of the booking value) and display it as below.
The booking will drop into Resly with all details including the refundable upgrade and associated costs. 1.5% of the booking value can be taken by the manager as a refundable upgrade service fee, while the balance of the upgrade cost will be paid to our partner, Protect Group.
Refundable Bookings helps your guests book confidently knowing that if an unforeseen circumstance affects the guest and prevents them from travelling, each guest will be eligible for a 100% refund of their entire transaction paid entirely for you by our administrators of this service. We include as many circumstances as possible within the Refundable T&Cs that may affect any guest, including the example scenarios below:
FAQs
How does this benefit your property? Not only do Refundable Bookings ensure the guest has a more flexible cancellation policy in uncertain times, guests receive a superior customer experience all whilst you generate a lucrative revenue stream from this costless feature!
How much do the Refundable Bookings cost me? Nothing! All fees are paid for by the guest at the point of booking and you even generate an additional 1.5% of the total booking value for transactions that guests have opted-in to be Refundable.
My guest can’t attend their Booking; how do they apply for a refund? Once the guest has made their payment, they will receive a booking confirmation email from you as normal which now contains an additional section about their Refundable booking. The guest then clicks the direct link to the dedicated online application form and uses their standard booking reference to open their refund application and complete.
When can the guest apply for a refund? The guest may apply for a refund via the online Refund Application Form any time up to the time of stay and even 60 days after, should the guest not have been able to attend.
How long does it take for the guest to receive their refund? Once the guest has submitted their refund application, the guest will receive confirmation of receipt from the dedicated Customer Experience team and if approved, the guest will receive their refund within 72 hours directly to their chosen bank account (average processing time is 4 hours!).
The booking has been cancelled by you (the hotel or resort), is this included in Refundable Bookings? Refundable T&Cs are only applicable for personal circumstances affecting the individual and therefore cancellation or delay by you is not included in the Refundable T&Cs. If their booking is cancelled you, the guest will follow your standard cancellation terms of sale.
What happens if the guest’s circumstance isn’t included in any of the Refundable Terms? If your guest feels their circumstance is “unforeseen” and/or classed as an “emergency” then we would recommend the guest to still apply through the online Refund Application Form as the circumstance will be considered by our consumer-centric Customer Experience team.
If you have any questions, please comment on this thread with your property name. We will hold an info session prior to the golive/roll out.
